Sonos Move connects to next playing device

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We have a pair (paired) Sonos Move in our sauna and have some issues with the connection being high jacked from other devices.

Say my daughter is in the sauna playing music and after finishing up she leaves and turns off Spotify on her mobile.

Then I go to the sauna and I connect to the Move and play music.

Then, if my daughter turns on her Spotify again the Move switches to her mobile, even though I am playing music.

What's weird is that my Spotify is still showing as connected to the Move, but her Spotify, now playing on the Move is not showing any connection or even that a Bluetooth device is connected.

She can also adjust the volume on her phone.

How can you make the Move to not connect to another device while being connected to another device already?

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AirgetlamAnswer

Then I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

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A

AwazAuthor

Contributor I

Does your daughter you’re Airplay? Not sure if a this would overrule a connection that is in use, but it seems strange to me that a Spotify Connect connection would also be used for YouTube.

No, it's not...

Let me try and clarify.

Both my daughter and I have the Sonos app and we run Android.

I listen to the Move through Spotify Connect.

My daughter is elsewhere in the house and she starts YouTube on her phone. Then Sonos app is connecting her phone to the Move, breaking my Spotify Connect.

She's not connected through Spotify Connect, but the Sonos app is high jacking my Spotify connection.

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