Skip to main content
Answered

Sonos Move blinking white light, won’t factory reset

  • February 18, 2024
  • 4 replies
  • 716 views

Sorry if this was asked before! Sonos Move with blinking white light, held the power button down till it turn off, then did a factory reset, still same white light blinking non stop! Appreciate the help!

 

Best answer by Stanley_4

Call Sonos support at this point. 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

4 replies

Schlumpf
Forum|alt.badge.img+18
  • Virtuoso
  • 1537 replies
  • February 18, 2024

For Sonos LED status take a look at…

https://support.sonos.com/en-us/article/sonos-led-lights
 

White blinking indicates start up and network search. 
 

Are you sure you tried the reset correctly?

https://support.sonos.com/en-us/article/reset-your-sonos-product
 


  • Author
  • Contributor I
  • 2 replies
  • February 18, 2024

Appreciate your response Schlumpf! Tried the reset procedure you posted! First off, it took at least 3 minutes to turn off while holding the power button down, is that normal? Also didn’t hear a chime! Followed the next process of holding down the Join button while it’s powering up on the charger base, held the button for 5 minutes, never saw the light change to orange and white, still the same blinking white light! Is my Sonos Move toast?


Stanley_4
  • Lead Maestro
  • 12395 replies
  • Answer
  • February 18, 2024

Call Sonos support at this point. 


  • Author
  • Contributor I
  • 2 replies
  • February 23, 2024

Thx!