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pihrm
Contributor I
January 17, 2021

Sonos Move and Netgear Nighthawk Mesh

Hardware:

1 x Sonos Move, 2 x Sonos Play:1, 1 x IKEA SYMFONSIK

Netgear Nighthawk Mesh, with 1 x MR60 (router) and 2 x MS60 (satellites)

 

Interaction between a controlling device (iOS device, e.g.) and the Sonos Move:

  • If a controller and Sonos Move are attached to the same MS60 (mesh satellite), the Sonos app on the controller CANNOT see the Sonos Move.
  • If a controller and Sonos Move are NOT attached to the same MS60 (mesh satellite), the Sonos app on the controller CAN see the Sonos Move.

The other Sonos devices are always visible to a controller, regardless of mesh device association. 

 

This is consistently reproducible, and persists beyond repeated full resets of the Sonos Move. 

 

HELP!

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    18 replies

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    pihrmAuthor
    Contributor I
    January 22, 2021

    2.4GHz and 5GHz are indeed using the same SSID. And for my home situation, given the user base, and the dozens of unique devices which operate perfectly fine in that mode, I won’t be changing my network for effectively a single troublemaking device.

    Choice is clear. Dump the Sonos Move, and move on.

    I appreciate all the suggestions and feedback. Thank you.

      hvidegaard
      Trending Lyricist I
      February 7, 2021

      Dear pihrm

      I am very curious since I have the exact same problem having the same netgear mesh system and sonos move. 
      My “old” s1 system operating on the sonosnet works perfectly. 
      Since buying the move and moving my s2 system to wifi it has been a very bad user experience. 
      have you talked to sonos?

      A strange observation, the move isn’t visible as part of my system in the S2 app. 
      Move is connected to the wifi and can Stream and play the songs in the queue using the touch button on the device. 
      If I turn off the power of move the device is suddenly visible in the app with status “offline”. 
      when I turn on the power again it connects and then disappear from the app !?!,

      So - the app has “connection” to the device. Knows it is no longer Off-line but doesn’t show the speaker ???? What is going on?

      Sorry for my language skills. I am not native. 
      Best regards

      Peter

        pihrmAuthor
        Contributor I
        February 7, 2021

        Hi hvidegaard,

        I experienced the identical issues with the Move that you describe. 

        However, I now have a fully functional environment, including a mesh wifi network AND Sonos gear AND new Apple HomePod Minis (which also mesh) PLUS additional new 2.4GHz Apple HomeKit equipment. 

        I dumped the dual-band Nighthawk mesh, and replaced it with a tri-band Orbi mesh. I got them both at a store called Costco, which is amazing with returns. So I took back the Nighthawk, and bought the Orbi model RBK753S. These are both Netgear products. The tri-band feature was critical to success.

        hvidegaard
        Trending Lyricist I
        February 7, 2021

        @pihrm thanks for your reply. 
        hmmmmm it just can’t be right. 
        And I believe there must be some kind of a sonos bug that they have to fix since it is working with all other sonos devices. 
        After my reply to you I discovered that it all varied depending of which sattelite or router my phone was connected to. 
        your Nighthawk system (when you had it) where the sattelites cabled or connected wireless?

        And if wireless, where both sattelites connected to the router or were one of the sattelites connected through the other sattelite?

        hope it Makes sense 😊

        pihrmAuthor
        Contributor I
        February 8, 2021

        @pihrm thanks for your reply. 
        hmmmmm it just can’t be right. 
        And I believe there must be some kind of a sonos bug that they have to fix since it is working with all other sonos devices. 
        After my reply to you I discovered that it all varied depending of which sattelite or router my phone was connected to. 
        your Nighthawk system (when you had it) where the sattelites cabled or connected wireless?

        And if wireless, where both sattelites connected to the router or were one of the sattelites connected through the other sattelite?

        hope it Makes sense 😊

         

        Regarding my former Nighthawk system, both satellites were connected directly to the router. Neither satellite was connected via another satellite.

        As for your discovery about the Sonos Move problem appearing, based upon which satellite or router your controller (phone) was connected to, that directly mimics my experience as described in original description of this post.

        hvidegaard
        Trending Lyricist I
        June 15, 2021

        To all other on this thread. 
        I have now been in contact with netgear support (equals at least 10-15 hours in total during many nights) beyond the “no expert knowledge” and a solution is on it’s way. 
        I have just tested a development firmware and it seems to work. 
        Finally !!!!!!!!

          EG2021
          Lyricist I
          July 10, 2021

          To all other on this thread. 
          I have just tested a development firmware and it seems to work. 
          Finally !!!!!!!!

          So, is there a firmware update coming soon that will solve this problem?

          velvetjoker
          Lyricist I
          November 17, 2021

          Hi All,

           

          I have the same issue – but in my case I have just two Sonos One’s – the situation I have

          is that only one of them can be seen from the Satellite’s (MS-60) on the mobile app – desktop app

          is fine - it can see both. If I move into the main room where the hub (MR-60) is then

          the mobile app can see both. Absolutely consistent and repeatable.

           

          Also just to note if relevant that one of the Sonos One’s is 1st Gen and one is 2nd Gen.

           

          I can see from the network info that the one that “disappears” is connecting via

          5GHz (to one satellite) and the one that’s visible everywhere is connecting via 2.4GHz (to the other satellite). Suspect this is the issue. I can’t see how to force the Sonos speakers to use one network or the other though?

           

          Is there a firmware upgrade that will help per the post above, and I so what version?

           

          Cheers,

           

          Martin

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