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JesFIN
Contributor I
April 25, 2021
Answered

Slow flashing orange light & unresponsive Roam speaker

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So basically the orange LED is flashing slowly, i tried to read thru the manual and it said the product is in too hot environment (?), my room temperature is approx. 23°C. Also the speaker is now unresponsive and wont turn on or off, nor is showing in my Sonos app anymore.

 

Any tips for solving this?

 

 

Edit: I tried to plug it into a charger but that did not help either, its completely bricked. Kinda disappointed, i was only able to use it for total of 45 minutes yesterday…Money well spent💸💸

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    UKMedia
    UKMediaAnswer
    April 25, 2021

    Hi

    If your device is flashing Orange On/Off then it’s battery is low.  Please see this article: Sonos LED Lights | Sonos  (Scroll down to Battery Light)

     

    Edit:

    It’s also stating that your charger is faulty.  I suggest that you unplug the charger for 5 mins and then retry.  If the problem persists, then I suggest you return the charger as defective or contact Sonos support

    Remember: Sometimes Red Wine helps :)
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    Airgetlam
    Airgetlam
    September 21, 2021

    Have you contacted Sonos support?

    Bruce
    User722473
    Trending Lyricist I
    November 25, 2021

    I have a brand new roam and it’s at 100% battery after doing only one charge/drain/charge cycle.

    If I plug it into a new 15W Anker charger by USB-C, I Get the slow flashing orange light. But, everything seems to work.

    The Sonos app says that the battery is 100%, the room temperature is 22C, the roam feels cool to touch, music plays.

    If I move the charge cable to my MacBook, all is normal again, the orange light glows, turns off and stays off and all looks normal.

    Back to the Anker charger and all remains ok. Orange light lights for a few seconds, turns off and stays off.

    Sounds like a firmware bug to me.

    Marketpro4672
    Contributor I
    December 28, 2021

    I’ve had the same problem with my 2 Roam speakers. One of them I have never been able to use, and have never been able to connect either to my Sonos app. So for the hundreds of dollars I spent on these, one partially works and every few days gets locked up somehow and I can’t use it. I’d say these are the least user friendly speaker I’ve ever encountered and would never recommend to someone to buy. I agree with the earlier comment about a very expensive boat anchor, also can be used as a very expensive paper weight. 

      Ken_Griffiths
      Ken_Griffiths
      December 28, 2021

      I’ve had the same problem with my 2 Roam speakers. One of them I have never been able to use, and have never been able to connect either to my Sonos app. So for the hundreds of dollars I spent on these, one partially works and every few days gets locked up somehow and I can’t use it. I’d say these are the least user friendly speaker I’ve ever encountered and would never recommend to someone to buy. I agree with the earlier comment about a very expensive boat anchor, also can be used as a very expensive paper weight. 

      What charger are you using? - your post reminds me of someone similar who was using a shared USB mobile phone charger that was not really outputting the power required to charge the device - maybe post a photo of its power-output details as printed on the adapter, to see if that might be your issue.

      DeanAndLaura
      Lyricist I
      December 30, 2021

      I’ve had the same problem with my 2 Roam speakers. One of them I have never been able to use, and have never been able to connect either to my Sonos app. So for the hundreds of dollars I spent on these, one partially works and every few days gets locked up somehow and I can’t use it. I’d say these are the least user friendly speaker I’ve ever encountered and would never recommend to someone to buy. I agree with the earlier comment about a very expensive boat anchor, also can be used as a very expensive paper weight. 

      What charger are you using? - your post reminds me of someone similar who was using a shared USB mobile phone charger that was not really outputting the power required to charge the device - maybe post a photo of its power-output details as printed on the adapter, to see if that might be your issue.

      Further to this. We had the same problem with our roam. It only came with a USB cable, not a charger. We were using a standard USB charging point, but it was staying on solid orange whilst charging, and flashing orange when we removed the cable. We then tried an ipad USB charging plug (the big chunky one), and within minutes the white light appeared and the Sonos chime made its waking up noise, and it was then visible to our devices via bluetooth. This is definitely a charging issue, and as Ken mentioned, you need a more powerful charger than standard.

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