Avid Contributor I

Shameful

14 replies
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Yesterday I discovered that somehow a tool on my workbench had partially cut through the wire attached to my Sonos Roam wireless charger base unit. The wire was connected but cut partially and appeared that the conductors were not reached, looks like it should work still but seems not to.

So I have to ask, why does a purportedly high tech innovative company resort to trapping customers just to make a paltry few tens of bucks? The base unit could have had a detachable wire, perhaps a simple jack plug or other form of USB connector, but no:

The wire is fixed, cannot be removed and so cannot be replaced, leaving the only option as buying a new base unit and paying 50+ dollars. This is a commercial decision, plain and simple and if Sonos cared about the customer experience or their reputation as a designer, “reinventing home audio” as they like to claim, they’d have done this, made it easy to replace a simple piece of wire.

So why not stop running with the herd? why not truly innovate and make it easy for customers to resolve such situations rather than screwing them over for a few tens of dollars like any and every option to bring in money is eagerly grasped, greed, sad really.

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jgatie

Sounds like a solution has been found, and all the angst is for naught. Ain’t capitalism grand?

Depends who you ask I think, my post is about product design though, a detachable cable is a no-brainer and (as can be clearly seen) could easily have been accommodated at these price ranges, yet it wasn’t...

Actually, it was. You yourself listed a version which is exactly what you wish. Sonos may not have made it, but someone did. Myself, I have absolutely no use for a Sonos made charger with a removable cord, so I’m glad they never made one. At the same time, I’m very glad some enterprising 3rd party made one for those who do have use. Horses for courses.

K

KorporalAuthor

Avid Contributor I

Sounds like a solution has been found, and all the angst is for naught. Ain’t capitalism grand?

Depends who you ask I think, my post is about product design though, a detachable cable is a no-brainer and (as can be clearly seen) could easily have been accommodated at these price ranges, yet it wasn’t...

Actually, it was. You yourself listed a version which is exactly what you wish. Sonos may not have made it, but someone did. Myself, I have absolutely no use for a Sonos made charger with a removable cord, so I’m glad they never made one. At the same time, I’m very glad some enterprising 3rd party made one for those who do have use. Horses for courses.

That isn’t “exactly what I wish” though.

jgatie

Some people are never satisfied, and Sonos would do well not to try to placate these types. Contrary to stupid marketing cliches, the customer is most certainly not always right. Matter of fact, in my many years in retail while in college, I learned most customers are entitled morons. YMMV.

K

KorporalAuthor

Avid Contributor I

Some people are never satisfied, and Sonos would do well not to try to placate these types. Contrary to stupid marketing cliches, the customer is most certainly not always right. Matter of fact, in my many years in retail while in college, I learned most customers are entitled morons. YMMV.

Did anybody here argue that the “customer is always right”? I certainly never made such a claim.

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