Trending Lyricist I

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Roam Won't Turn On... I've tried the "hold the button for 12 sec"

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I read the whole thing:

charge it

hold the button on the back for 12-15 seconds

This doesn’t work.

When I am charging it, the orange light is indicated on the front of the speaker

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ctweichmannAnswer

Trending Lyricist I

sadly, the roam has died… and unfortunately, Sonos doesn’t stand behind its products more than a year. so this will become eWaste on our planet. huge disappointment with this. Now I am stuck with a $50 charging base that I can’t use.

/s It’s good to see Sonos is standing behind their mission: “Help the world listen better.”

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seattle_user1

Lyricist III

Exact thing here--I’ve been trying to figure out what’s going on, switching charging setups, attempting to reset, then found this forum. It was really lovely while it worked, but there is clearly a major design flaw leading to the same pattern of failure. This thing is just a piece of junk.

Ken_Griffiths

Exact thing here--I’ve been trying to figure out what’s going on, switching charging setups, attempting to reset, then found this forum. It was really lovely while it worked, but there is clearly a major design flaw leading to the same pattern of failure. This thing is just a piece of junk.

What’s the power output of the charger you’re using (maybe post an image of its output).

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seattle_user1

Lyricist III

Exact thing here--I’ve been trying to figure out what’s going on, switching charging setups, attempting to reset, then found this forum. It was really lovely while it worked, but there is clearly a major design flaw leading to the same pattern of failure. This thing is just a piece of junk.

What’s the power output of the charger you’re using (maybe post an image of its output).

Had always used the provided Sonos wireless charger. Tried charging up with direct USB-C, but still unresponsive other than the orange light, unable to reset. Tried measuring voltage with voltmeter today, 5V.

Ken_Griffiths

@seattle_user1,

It is possible to check the Roams battery via the web interface - goto this address using a web browser and see if all looks okay:

http://[iP Address of Roam]:1400/status/batterystatus

If the battery/LED issue persists, then try this…

Whist ‘off’ its charger (that’s important) with the device powered ‘on’- press and hold the rear power-button. The Roam will power itself off after approx. 5-6 seconds, but do not let go the button, keep it pressed for about another 15+ seconds until you see the front top status LED (near Sonos logo) light-up and glow white and then place the Roam back on its USB-C charger (5V/2A (10W) PD power output minimum charge level) and leave it until it’s fully charged (check via the web interface) - when it’s reached 100% it should then be okay after that.🤞
If the Roam is still not charging after 30 minutes, repeat the power-button long-press (whilst off its charger) and then try charging it again via USB-C.

Hope that assists.

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Dbutts

Lyricist I

Had same issue. Fortunately I bought mine at Costco, so I was able to return it to them for a full refund. I will never buy another sonos product, I won't support companies that will not stand behind their defective products.

Ken_Griffiths

Had same issue. Fortunately I bought mine at Costco, so I was able to return it to them for a full refund. I will never buy another sonos product, I won't support companies that will not stand behind their defective products.

What steps did you take that didn’t work for you?

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Dbutts

Lyricist I

I tried everything, Holding the power button, charging for a time, approx 1 hrs, then the power button, power button with play button. All the steps mentioned in this thread. Nothing, just the orange light of death when plugged in with usb-c. It's reaaly too bad, I liked the speaker and the platform/app, but will never buy another Sonos product, as you can see in this thread, many people having the exact same experience, sonos does not stand behind their products.

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urseberhard

Lyricist III

Had the same issue, orange light, no way to reset, holding power button for the recommended time (and even longer) did not make a difference. Until I tried the double charge method (wireless charger plus USB-C cable) described on earlier posts - now my Roam is showing the white light and the microphone light and is shown in my list of Sonos speakers with 14% charge.

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