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Scoobydoofus
Contributor III
November 23, 2021
Answered

Roam Won't Turn Off

I have Roam which is stuck with a white light on the top next to the mic logo. It’s completely unresponsive, not showing up as available in the Sonos app, not available via airplay or bluetooth.

I’ve held the button in for more than 5 seconds, no change. If I plug it in, the orange light shows on the side. I didn’t really want to reset it but I tried the steps to do that as a last resort and still no good. Do I just have to wait for the battery to run out?

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ratty
rattyAnswer
November 23, 2021

Press the power button and keep holding. The unit should eventually reboot. You’ll need to be patient.

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DJ_in_Sweden
Lyricist I
January 5, 2022

Built as a portable product, I don’t find a way to prevent battery drain when the Roam thing is in my baggage. The slightest pressure inside the bag will switch it on. 
Is there a ‘Lock’ mode, for travel?

I bought a travelling case for my Roam.

 

Thanks, but a firmware-based switch would have less environmental impact. 
Maybe someone at Sonos reads these threads, but from my experience, there is a watertight non-dialogue relationship from this supplier. 

toothbrush
Lyricist I
February 2, 2022

Having the same issue but nothing I can do will turn this speaker off. Not 5, 10, 15, 30 seconds of holding, it stays on a with a flashing orange light. If I plug it into a power source the orange light stops flashing, but I have no method do turn off/hard reset/factory reset. I’ve had nothing but trouble with this speaker, my first and likely last sonos product

bockersjv
bockersjv
Local Superstar
February 2, 2022

Orange flashing indicates the battery is low and needs charge.  What charger are you using, it needs at least

 

From the Sonos Support Page

“

Roam's battery light

The battery light on the front of Roam will flash orange when Roam is low on battery (15% charge or less).

When connected to power, Roam will display a solid orange light to indicate that it’s charging. After about 10 seconds, the light will turn off but Roam will continue to charge.

If the battery is depleted or has a very low charge, the orange light will stay on longer than 10 seconds until Roam has enough charge to turn on. This charging time will vary based on the power adapter Roam is using and how depleted the battery is. Once the battery light turns off, Roam may still require additional charging before it can be used on battery power.”

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