Roam won't move between access points

12 replies
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I recently got a Roam, and am running into trouble with AirPlay over WiFI. When moving my Roam around the house, I get audio drop-outs and stutters. This happens when I move the speaker, and isn’t affected by the location of the audio source.

I have a an Eero mesh system that consists of two Eero Pros that are connected to one another via gigabit ethernet hardwired backhaul, and a third Eero Pro that is connected wirelessly. They are not running any of the experimental features and it’s been a rock solid system for literally years with multiple devices.

I looked at the eero app, and lo and behold the Roam does not (wait for it) roam between access points. It picks the one that’s closest to it at power-on (or possibly, the one it was closest to when originally set up), and does not switch.

It seems like it’s a known issue that the Roam does not move between WiFi access points per this comment in another thread:

Rebooting when moving it around kind of defeats the roaming ability of the Roam. I have a mesh WiFi system so I don’t have to think about WiFi coverage in my house.

AirPlay streaming over WiFi is essentially why I bought the Roam. Otherwise I would have just bought another, cheaper Bluetooth speaker. (Or kept the one I’ve had for years!)

Is this planned to be addressed soon? If it’s not, I will likely return it so that I don’t end up outside the 45 day return window with a speaker that doesn’t do what it’s advertised to do.

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Corry PAnswer

Sonos Staff

Hi @splinkyhoo

Welcome to the Sonos Community!

I can assure you that the Roam’s ability to roam between Access Points will be coming in a future update. Much as I would like to tell you when that will be, I do not have that information available. Please be assured that it is a priority for us, however.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

buzz

Grand Maestro

but I have different PoE specifications in both places,

Are you mixing new and older (passive power supply) access points? There may be some implications if so.

lucasec

Contributor I

Hi all, have any recent firmwares changed this behavior?

I just picked up a Sonos Roam, and it does “roam” in the sense that it will re-connect to another AP when playing TuneIn without skipping a beat, but it does seem to drop out of any Sonos groups in the process.

Just wanted to make sure this is the current expected behavior the known limitations.

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