Contributor II

Answered

roam won’t connect to Sonos app

19 replies
20270 views

Just updated to the new Sonos app and Rome will not connect to the app. Information in the app says Rome is not registered. Let’s fix it. I keep going through the steps and it fails each time. I have done a factory reset and a reboot and nothing has resolved the issue

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Mustang91Answer

Contributor II

Just off the phone with Sonos support. They had me sign out of my account quit the app and then open up the app and sign back in. This seems to have fixed everything. I would recommend giving this a try.

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KiddG

Lyricist I

Just off the phone with Sonos support. They had me sign out of my account quit the app and then open up the app and sign back in. This seems to have fixed everything. I would recommend giving this a try.

Thanks. I’ve been tearing my hair out with this. That worked a treat.

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Mjenderby

Trending Lyricist I

I had Roam problems after the upgrade. While it works singly, it won't run as a pair with any other speaker.

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Mjenderby

Trending Lyricist I

Solved! Had to force a Roam update - it wasn't offered automatically.

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gcosgreave

Contributor I

I had the same issue with the registering of the roam. Login out of the sonos account in the app and then back in enabled me to register it to the network again and everything works as expected.

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Chris1310

Lyricist II

Could not add Roam SL to Connect S2 using Android app - repeatedly not found. What worked was to sign out then close app. Then go to phone settings Apps and find Sonos app. Then delete all data for the app. Then restart it, accept the existing Connect install, and sign in. Then put the Roam in reset mode and then with front light flashing green, add the Roam. Takes time for the Roam to complete its joining so be patient. However well worth the effort as the Roam’s sound is fantastic, especially given its size.

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Mjenderby

Trending Lyricist I

Unfortunately, didn't seem to sort it for me :-(

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Vernish

Lyricist I

Solved! Had to force a Roam update - it wasn't offered automatically.

Thanks! This worked. Every time I tried to connect there would be a pop up bubble at the top that said “Unable to Connect. Try again later.” I love how helpful Sonos is!

The app didnt show that the Roam needed an update but once I figured out how the hell to navigate to that section I was able to update the roam it fixed the issue. Sonos is quickly becoming not worth buying. The new app is trash and I’m so tired of having to figure out a work around on my own when they force an update on us.

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Manc007

Lyricist I

I have had to delete the app twice now and reset up all speakers, with Roam additionally had to factory reset and relink to the app. That fixed for a while but it is back to saying “unable to connect. Try again later “

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Irpgreen

Lyricist I

So I had this issue and it is a case of the Roam pending and update it does not tell you about..

Unfortunately finding that update is not easy in the new app.

Select the settings cog from the home screen, then select Manage on the right next to Your system.

Then scroll down to updates, check for updates and it will magically find an update for the roam!

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