Contributor II

Answered

Roam: turning itself on

28 replies
2238 views

Hey all

I got the Roam delivered on Monday, and have experienced some unusual behaviour, which I’ve summarised below:

Powered the Roam off (holding down the power button until the chime), put it on charge (wirelessly) and the Roam immediately turns back on.

So, I powered it down while it was sitting on the charger, which seemed to do the trick, and left it to charge. When I went back to check it a few hours later, it was switched on again!

So I guess my question is this… does the Roam turn on automatically when being charged wirelessly? If so is there a way to turn this feature off?

Thanks

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James L.Answer

Retired Community Staff

Hi @RexMonday,

Yes, this is expected. If you’d like the Roam to be off while charging you’d need to first place it on the wireless charger, then hold down the button to switch it off. There’s currently no way to disable this from happening but I’d be happy to pass on your feedback for consideration :slight_smile:

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Show previous replies

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LSChicago

Lyricist III

Please change this feature, it’s the dumbest thing I’ve ever seen.

If I’m *INSIDE* using my other Sonos speakers, why the F would I need by Roam to turn on by itself?! Then, when I actually want to use it, it’s dead!

I would have no problem waiting 2 seconds to turn the Roam on from inside the app before playback vs the battery draining all day from being automatically turned on. pleeeeaase fix this terrible product decision.

G

GuitarSuperstar

Lead Maestro

@LSChicago You can turn the Roam off completely by holding down the button on the back for 5 seconds if you want to conserve the battery.

"Receive with simplicity everything that happens to you." - Rashi

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LSChicago

Lyricist III

@GuitarSuperstar GuitarSuperstar Yes, I know. That doesn’t change the fact that it turns on by itself every time I use the app. If I need to run to it every time I use my Sonos app to turn it off in order to conserve battery, that’s a huge inconvenience.

G

GuitarSuperstar

Lead Maestro

@LSChicago If you completely turn the Roam off when not in use, it won’t turn on automatically when you use the Sonos app and the battery will stay charged.

"Receive with simplicity everything that happens to you." - Rashi

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LSChicago

Lyricist III

Can you please clarify how to turn it temporarily off (or in sleep mode) and completely off?

The documentation on this product is also pretty bad.

G

GuitarSuperstar

Lead Maestro

Can you please clarify how to turn it temporarily off (or in sleep mode) and completely off?

The documentation on this product is also pretty bad.

To put the Roam in sleep mode, press the button on the back of the Roam.

https://support.sonos.com/s/article/5029?language=en_US

To shut off the Roam, press and hold the button for 5 seconds until you hear a chime.

https://support.sonos.com/s/article/985?language=en_US

"Receive with simplicity everything that happens to you." - Rashi

Schlumpf

Virtuoso

Can you please clarify how to turn it temporarily off (or in sleep mode) and completely off?

The documentation on this product is also pretty bad.

Short press on power button for standby mode / wake on lan mode / waking up by opening the app.
Hold power button for about 5 seconds (you can hear a third chime) for turning it off completely.

Ralf

Schlumpf

Virtuoso

@GuitarSuperstar

Sorry… you were faster. ;-)

Ralf

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