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RexMonday
Contributor II
April 22, 2021
Answered

Roam: turning itself on

Hey all

 

I got the Roam delivered on Monday, and have experienced some unusual behaviour, which I’ve summarised below:

Powered the Roam off (holding down the power button until the chime), put it on charge (wirelessly) and the Roam immediately turns back on.

So, I powered it down while it was sitting on the charger, which seemed to do the trick, and left it to charge. When I went back to check it a few hours later, it was switched on again!

 

So I guess my question is this… does the Roam turn on automatically when being charged wirelessly? If so is there a way to turn this feature off?

 

Thanks

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    James L.
    James L.Answer
    Retired Community Staff
    April 23, 2021

    Hi @RexMonday,

     

    Yes, this is expected. If you’d like the Roam to be off while charging you’d need to first place it on the wireless charger, then hold down the button to switch it off. There’s currently no way to disable this from happening but I’d be happy to pass on your feedback for consideration :slight_smile:

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    28 replies

    James L.
    James L.Answer
    Retired Community Staff
    April 23, 2021

    Hi @RexMonday,

     

    Yes, this is expected. If you’d like the Roam to be off while charging you’d need to first place it on the wireless charger, then hold down the button to switch it off. There’s currently no way to disable this from happening but I’d be happy to pass on your feedback for consideration :slight_smile:

    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
      RexMondayAuthor
      Contributor II
      April 23, 2021

      Thanks for the response James… I thought that might be the case, although it doesn't explain the second point of my post:

      I powered down the Roam, while it was on the charger, but when I went back to check it a few hours later it was switched on.

       

      Also… would there be any detrimental effect of leaving the speaker switched on, and on the charger all the time… 

       

      Thanks

      Rex

      James L.
      James L.
      Retired Community Staff
      April 23, 2021

      Thanks for the response James… I thought that might be the case, although it doesn't explain the second point of my post:

      I powered down the Roam, while it was on the charger, but when I went back to check it a few hours later it was switched on.

      Without looking at a diagnostic report from your Roam I can’t answer that with complete certainty. I can only assume that the Roam was in sleep mode rather than fully powered off, or there was a break in the power delivery that prompted the Roam to be woken up, as if it was taken off and then placed back onto the charger.

       

      Also… would there be any detrimental effect of leaving the speaker switched on, and on the charger all the time… 

      Nope, feel free to leave the Roam on the charger and powered on if you wish :slight_smile:

      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
      RexMondayAuthor
      Contributor II
      April 23, 2021

      Thanks James… so leaving the Roam on a wireless charger and switched on 24/7 won’t have a long-term effect on the battery? Sorry to ask again, it just seems strange to me, as typically battery’s degrade the more they are charged

      James L.
      James L.
      Retired Community Staff
      April 23, 2021

      Thanks James… so leaving the Roam on a wireless charger and switched on 24/7 won’t have a long-term effect on the battery? Sorry to ask again, it just seems strange to me, as typically battery’s degrade the more they are charged

      There are internal software mechanisms in place to prevent any long term battery damage from leaving it on charge, just like is in the Move :slight_smile:

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        RexMondayAuthor
        Contributor II
        April 23, 2021

        That’s amazing… is that the same with any wireless charger, or only the Sonos certified one?

        James L.
        James L.
        Retired Community Staff
        April 23, 2021

        That’s amazing… is that the same with any wireless charger, or only the Sonos certified one?

        Any wireless charger that is able to charge the Roam is safe to use and leave it on :slight_smile:

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        RexMondayAuthor
        Contributor II
        April 23, 2021

        Thank you James… that’s really helpful! 

        Have a great weekend!

          stewron
          Avid Contributor III
          April 24, 2021

          Yes had the same issue. Placed it on a Qi wireless charger over night for about 8 hours (fully powered down) by 9am in the morning it had gone from 45% to 74% but was switched on again?

          RexMondayAuthor
          Contributor II
          April 25, 2021

          So… I’m pretty sure there’s an issue. Put the Roam on a wireless charger, it switches on. Then, while still on the charger, if I turn off the Roam, a few seconds later it switches on again. Not a massive deal, but just seems strange behaviour that it can’t charge unless turned on.

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