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MarshallF
Contributor I
May 17, 2024
Answered

Roam Sl won’t connect after upgrade

Just loaded the new app.  Speakers and Port work but Roam SL cannot connect. “Unable to connect.  Try again later”. The roam shows up and I connect and Apply, but that’s all folks. No connection.

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    UlserAnswer
    Lyricist I
    May 17, 2024

    I just did a factory reset on the Roam and a separate app update for it and tried to reconnect to the system, but …. Wait for it …. There’s a problem.  I found at least one other comment in the Forum from someone in the same situation.

    I also tried a factory reset on the Roam to no avail. I also tried the suggested “Log out of your account, quit and restart app, log back in”-trick. Which amazingly seemed to fix the problem! It now found the Roam. I play music for about an hour,,, before it suddenly dropped out again🤦🏻 Back to totally unresponsive.

    Then I remembered that the seldom used Sonos-app on my iPad may not have been “upgraded” yet! And it wasn’t. So I logged in and immediately found my Roam. Tried playing some music and voila! Works fine. Head into my “upgraded” app on my iPhone and, lo and behold, I can now control the Roam satisfactory there as well.

    The Roam has now been completely powered off for some hours. Just tested booting it up, to see if it still appears in the new app. And it did! Plays fine. Hope it lasts..

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    SeviK
    Lyricist I
    June 10, 2024

    Wow.. just got it to work and feel like a dummy, but there is a button on the system settings page, very small, titled “Manage” (of course they went with grey to make it even less visible), and within that menu you can actually force an update to the speakers in your system. I guess the Roams didn’t update automatically. I bet a lot of people might have this issue, I design apps and I totally missed that button/menu option.

    This saved the problem for me. No logging out, reinstalling or stunts alike. Just manually check for updates. Found one for my roam. Did it. Boom!

    And yes, they are amazingly bad at software and getting things done right. Like the missing alarm in the new app. Pittyful.

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