ROAM

14 replies
1250 views

I am SO frustrated with this thing. But I now think it’s an APP issue. I have an original ROAM with a charging base. I use it mainly out on our deck and grouped with speakers in the same area, ie: kitchen and family room. Lately every time I use it then place it on the charger for the night the next time I go to use the Roam, it isnt in the app. I have to do the main reset (12 Sec) then the roam will start playing whatever music the “group” that its not a part of is playing, App says that its there, but powered off or asleep, No amount of button pushing on Roam changes the app status but the music plays and volume is controllable from Roam. All the SONOS products are great,,,,, this thing has been a head ache from day one!!!! About to just relegate to a very expensive BT speaker. Any one have a fix? Again,, this time I think the issue is the app.

Sonos Roam

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AirgetlamAnswer

You’ve certainly reduced the variables, which helps. If @buzz ‘s suggestion doesn’t work, you’re in a better position to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

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Spacheen

Lyricist I

Yep - mine just died. Doesn’t power on, doesn’t reset, doesn’t show up in the app. Nothing, nada, zip, zilch - paperweight now. WTF?

R

RobLVT

Lyricist I

Yep - mine just died. Doesn’t power on, doesn’t reset, doesn’t show up in the app. Nothing, nada, zip, zilch - paperweight now. WTF?

Mine died also, seems as if the power button does nothing. Get red flashing charge light when plugged in to usb c.

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Spacheen

Lyricist I

The same - red light is on when plugged into USB or Power - unplug, paperweight. Absolutely no change in device since using it a month ago and now it’s useless. No combinations of button holding, pushing and releasing etc does anything. Ugh!

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RobLVT

Lyricist I

I tried chat support yesterday, after 20 something people before me, guy said to do all the resets, etc that I had already tried. Nothing worked. He told me to charge overnight, which I did. Of course I did this before but I did it anyway. Tried call today but I was not going to wait the stated 60 minutes just to hear the same useless instructions. Really disappointed as my 5 other older Sonos speakers have never had any problems. They should have recalled all of the Roams as they seem to fail after the warranty has expired.

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