My Roam 2 speaker, when connected to my phone (whether via Bluetooth or WiFi), intermittently produces hissing noise. Even when playing music, if it’s soft music, I can still notice this buzzing noise similar to electrical interference. Placing the speaker close to my ear, I discovered that the noise is coming from the lower part of the speaker (below the Sonos logo). Could this be a quality issue with the product? Is there a setting in the Sonos app that can resolve this issue, or can I request a replacement? I am very satisfied with the design and sound quality of the Roam 2, but this white noise issue is quite bothersome.
Answered
Query about the hissing noise from Roam 2
Best answer by teacat11
Hi, also have the same issue and no fix as yet.
White noise / buzzing on Bluetooth & WiFi.
I have other Sonos products but this is the first portable speaker. Only had it for a few weeks and barely used it up to now.
Will be calling Sonos Support once I am able to.
I returned the hissing one and bought a new Roam 2. I believe this is a quality issue. My new roam 2 works perfectly well without any white noise. If you can return or exchange, i highly recommend doing it.
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