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Dumont Anne
Contributor I
March 28, 2025
Answered

problem with my Sonos Move who doesn’t charge anymore

  • March 28, 2025
  • 1 reply
  • 205 views

My Sonos Move One doesn’t want to charge anymore. I called the assistant centre, they will change the charge base. But today the sonos move tower shown only the micro white light. When I press the On button nothing happens. I don’t know what to do . 
Is someone had this kind of problem ? What can I do to make my Sonos work ? Thanks very much for your help.

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Best answer by buzz

Have you installed the new charging ring? If you have a USB charger that meets the requirements, test charge the MOVE via USB.

It is possible that the battery has failed. If you have a second MOVE, you could swap batteries as a test.

1 reply

buzz
buzzAnswer
Grand Maestro
March 28, 2025

Have you installed the new charging ring? If you have a USB charger that meets the requirements, test charge the MOVE via USB.

It is possible that the battery has failed. If you have a second MOVE, you could swap batteries as a test.

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