pairing sonos moves

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I have two moves (recently purchased one) I’ve been trying to pair them to play in stereo but having no luck! I’ve factory reset them both and updated the app but when I press the pair button on the app it says make sure the speakers are compatible … I’m at my whits end 😩😁

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Ken_GriffithsAnswer

Hi Rhony thanks for the reply! They are yes!
they’re both first gen !

Maybe see if a local reboot of the router will fix it, but first bring both Moves nearer the router (within same room as the main router) and just see if that sorts the matter. You can move them back afterwards.

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J

John B

Was your recent purchase second hand.? Did you do a factory reset on it before you added it to your system?

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