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New Sonos Roam - Wifi Connection Issues

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I recently purchased a new roam this week after much anticipation. I am however very disappointed with the purchase. I am unable to keep the roam connected to WiFi. It works for a few hours but eventually disconnects and then the status like blinks from white to orange. I can hear the music skipping if I listen to the speak against my ear. The speaker itself makes a popping sound as it connects and disconnects from WiFi.

The room works through bluetooth. The Sonos app shows the roam connected to the system despite the blinking light. The Sonos system is up to date, the roam is up to date and I am using the latest Sonos iOS app as well.

I’ve gone through the forum’s posts on this subject and did hard resets, rebooted my WiFi. Nothing seems to work. My current system has five other speaks connected without issue, throughout the house. I’ve tried moving the roam closer to the router. Nothing seems to work and I am afraid that I’ve received a lemon…

Edit as of this afternoon: Bluetooth does not work either. The status light will blink from blue to orange. When I try to play music, the status light blinks blue to orange and a pink color. No idea what is going on and very frustrating. My Other Sonos speakers were far easier to setup and play without issue.

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Ken_Griffiths

@RBuchetto,

You mention you set the Roam’s priority in your router to high - is that through Airtime Fairness or QOS?

Did you also do that prioritisation with your new Sonos One gen2 aswell?

Also are any of your current Sonos products wired directly, or indirectly, to the main router, particularly as you are currently using an Asus mesh system for your WiFi network?

R

RBuchettoAuthor

Trending Lyricist I

@RBuchetto,

You mention you set the Roam’s priority in your router to high - is that through Airtime Fairness or QOS?

Did you also do that prioritisation with your new Sonos One gen2 aswell?

Also are any of your current Sonos products wired directly, or indirectly, to the main router, particularly as you are currently using an Asus mesh system for your WiFi network?

Ken,

all existing sonos speakers are wireless and dispersed across the home (kitchen, living, dining, family room, bedrooms). The home is two levels.

ASUS AI mesh is setup such that AX88U is the primary switch that is wired directly to the cable modem. The AC88U is setup as a wireless repeater and place on the other end of the home to expand coverage of the WiFi. As an example or WiFi signal strength, I can remain connected to my system, two homes down the road.

Regarding the Roam’s priority under the Router’s QoS settings. I also tried giving streaming services QoS priority as well as bound the Roam to the network so that it wasn’t prone to roaming between the main router and the repeater node. Airtime Fairness is turned on by default with the ASUS Routers, so I leave it alone.

Regarding the existing Play:1 and One speakers, none of them are bound to the network or have any higher priority over other devices in the network.

Ultimately I just flat out gave up, as Sonos Tech offered no further solutions and wouldn’t really get deeper into the operation of my wireless network. I spent a lot of time on this and even searched solutions through the SNBForums.

I also want to point out the the Roam never wanted to group with any of the other wireless Sonos speakers on the system.

However Ken, I really do appreciate all of the time you’ve invested in reviewing this issue with me and offering feedback. You’ve gone above and beyond the level of service that I experienced from Sono’s dedicated support team. Cheers to you! 🍻

Ken_Griffiths

@RBuchetto,

It is likely the case that changing default router/network settings are perhaps beyond the remit of Sonos Support and I guess we can all understand that.

I think it’s the case for the Roam to have likely worked on your network that it would have required such router changes/configuration, not least I would personally have suggested disabling QOS & Airtime Fairness on the Router, putting all your Asus WiFi AP’s to run on the same channels/channel-width and set the non-portable Sonos products to only run on SonosNet.

My choice would also have been to put the Roam to run on the 5Ghz band only.. and those things are probably a step beyond what Sonos Support are there to do, which is provide support for their own products only, rather changing settings elsewhere across the LAN.

If I look around the various threads in the community here, I also see that the Asus Router firmware may cause issues from time to time in regards to SSDP multicast discovery issues too and I guess that may also add to the woes seen aswell. So I guess it’s maybe best to leave things as they stand for the time being and fingers-x’dthat things continue to work okay for you with the non-portable Sonos devices.

R

RBuchettoAuthor

Trending Lyricist I

@RBuchetto,

It is likely the case that changing default router/network settings are perhaps beyond the remit of Sonos Support and I guess we can all understand that.

I think it’s the case for the Roam to have likely worked on your network that it would have required such router changes/configuration, not least I would personally have suggested disabling QOS & Airtime Fairness on the Router, putting all your Asus WiFi AP’s to run on the same channels/channel-width and set the non-portable Sonos products to only run on SonosNet.

My choice would also have been to put the Roam to run on the 5Ghz band only.. and those things are probably a step beyond what Sonos Support are there to do, which is provide support for their own products only, rather changing settings elsewhere across the LAN.

If I look around the various threads in the community here, I also see that the Asus Router firmware may cause issues from time to time in regards to SSDP multicast discovery issues too and I guess that may also add to the woes seen aswell. So I guess it’s maybe best to leave things as they stand for the time being and fingers-x’dthat things continue to work okay for you with the non-portable Sonos devices.

Agree that this is all beyond Sono’s scope of support. I had asked if the Roam could be on 5g and I was told that it currently only supported 2.4g.

Fingers crossed that things continue to work. My Sonos system has been up and running for 7 years so far, which is why the Roam had me completely annoyed!

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