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My Sonos Roam switches itself off after a few minutes. It has plenty of battery.

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Hi,

After a fair bit of work, I have added a Sonos Roam to an S2 system and got my compatible speakers working with S2, and integrated all speakers with Google Assistant.

All good. Now when I ask GA on Sonos Roam to play BBC Radio 6, it plays it from TuneIn.

Then after a few minutes, the Roam powers off with no input / touch from me.

When I turn it back on, S2 tells me it is at 91% battery. GA on the Roam tells me it is 87%. I.e. it has not switched off because it is out of battery.

Has anyone else seen this behaviour?

Thanks,

David.

Sonos Roam

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Ken_GriffithsAnswer

David_127,
I’ve not personally seen the reported behaviour, but perhaps the next time it happens, submit a Sonos diagnostic report and post it’s generated reference back here in this thread and then chat to Sonos Support via this LINK to see if there is an issue with the WiFi signal, or the device.

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D

David_127Author

Trending Lyricist I

And another: Roam was grouped with Study and playing a TuneIn station that was started on Study; then Roam stopped playing; Study kept playing; Roam still powered on; try to join using Play/Pause button long press - nothing happened; Roam still visible in S2 on phone, so select music - app shows it is playing, but no sound, (not muted, volume high); said “Hey Google” and asked for temperature; LED flashes like it is processing speech; no response. Diagnostic for this state: 567458701. Should I take this back and hope that it is simply faulty hardware?

James L.

Retired Community Staff

And another: Roam was grouped with Study and playing a TuneIn station that was started on Study; then Roam stopped playing; Study kept playing; Roam still powered on; try to join using Play/Pause button long press - nothing happened; Roam still visible in S2 on phone, so select music - app shows it is playing, but no sound, (not muted, volume high); said “Hey Google” and asked for temperature; LED flashes like it is processing speech; no response. Diagnostic for this state: 567458701. Should I take this back and hope that it is simply faulty hardware?

@David_127, in the post above yours I recommended reaching out to our care team. Please do this, we’ve seen enough examples of your system on the community :slight_smile:

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David_127Author

Trending Lyricist I

Just saw your response James, thanks for taking a look at the diagnostic. I had a long session with the Customer Care team a few days ago. We reset the Sonos etc. It takes a lot of time that I don’t really have at the moment. Is it possible to get some hints via this channel or email? Maybe I should request an exchange from the shop I bought it at.

James L.

Retired Community Staff

Just saw your response James, thanks for taking a look at the diagnostic. I had a long session with the Customer Care team a few days ago. We reset the Sonos etc. It takes a lot of time that I don’t really have at the moment. Is it possible to get some hints via this channel or email? Maybe I should request an exchange from the shop I bought it at.

You can directly link this community thread to the agent you speak to - that should skip a lot of the troubleshooting though they may want to do some steps to confirm. You can also mention that I sent you over there and they can reach out to me with any questions.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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