Move will not Register to my account - please help

23 replies
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I have reset the MOVE over 10 times. I am 2 plus hours trying to reconnect this thing. I have reset my phone, my network, and all my other SONOS products work. It says the app is updated. get through the setup process, and the app FAILS activating your sonos move to your system. NOTE - when I log into SONOS website, I see my move listed. I see all 7 products. I am officially lost for options. The error in the app is “move is not registered” - FIX IT. I go through the FIX IT process, I hear the chimes, I follow directions, I push the button, more chimes, and then it says “Linking your Sonos Move to you account...” and then it just spins for a while...and then it says “There was a problem adding your Sonos Move to your system. Can someone reset my app or delete it from my purchase history??? So I can add new??? No clue. This sucks.

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TsumaaAnswer

Lyricist III

If it fails on “Linking your Sonos [speaker] to you account”, it means the app may be bugging out between guest and owner mode. So try to Sign out and Sign back in again to your account and if your speaker still shows as “Not Registered” in the settings icon, Tap on that and then tap “Fix it”, It should be able to resolve that issue

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Innes

Contributor II

If it fails on “Linking your Sonos [speaker] to you account”, it means the app may be bugging out between guest and owner mode. So try to Sign out and Sign back in again to your account and if your speaker still shows as “Not Registered” in the settings icon, Tap on that and then tap “Fix it”, It should be able to resolve that issue

Fab thank you, this solved it! 👍👍

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tvik71

Lyricist I

PROBLEM SOLVED!

Find an old phone that has the older S2 app (orange). I used my old Huawei phone.
IMPORTANT! Do not upgrade the app.

Install and register the speakers. Shut down the old phone and start the latest app on your current phone.

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Fluff70

Lyricist I

I tried all of these helpful tips but they didn't work. Ended up speaking to someone at Sonos. Eventually they got it to work by unplugging my Boost and plugging a sonos one into router. Then reset router and factory reset Move and closed and reopened app. Then retried to install Move and it worked. Wired Boost back into router afterwards an it now works fine. Wish I knew this at weekend as would have saved hours of frustration!

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