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Move - music plays from app but on/off button and bluetooth button will not work. Any suggestions please?

Move - music plays from app but on/off button and bluetooth button will not work. Any suggestions please?

If you’re sure that the buttons are not working and cannot power it off (etc.) whilst off the charger with long press (5+ seconds) on its rear top power button, then maybe video the issue and take a system diagnostic report, note it’s reference and contact Sonos Support