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move don’t start

  • 24 September 2023
  • 4 replies
  • 48 views
F
  • Fefo
  • Contributor I
  • 2 replies

I just purchased a refurbished Sonos Move from the Sonos online shop. the product doesn't work: I followed the instructions, placed Move on the charging base but nothing happens, no light, it doesn't turn on, nothing works. I tried several times to press the power button long and briefly but nothing happens. any idea what it could be?

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Best answer by Ken_Griffiths 24 September 2023, 01:24

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4 replies

Ken_Griffiths

The charger-loop might be faulty perhaps? Do you have a USB-C charger adapter you could try?

These are the requirements…

The power adapter must be USB PD (Power Delivery). For 45W operation the PD source must put out either 20V/2.25A (or higher current) or 15V/3A (or higher current). For 36W operation the PD source must put out 12V/3A or 15V/2.4A and charging speed is reduced particularly if listening to audio at the same time. Anything less than 36W will not power or charge Move.

You could also perhaps try removing and reseating the battery - leave the battery disconnected for at least 30 seconds. This link should assist you to remove it…

https://support.sonos.com/en-us/article/replace-the-battery-in-your-sonos-move

F

Thanks for the reply. I tried both solutions but nothing changed

Ken_Griffiths

Thanks for the reply. I tried both solutions but nothing changed

In that case, I would perhaps get in touch with either Sonos Customer Care, or Sonos Sales. Links are shown below… 

https://support.sonos.com/s/contact

https://support.sonos.com/s/global-sales-help

F

Thanks

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