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dmlear57
Trending Lyricist I
February 11, 2021

Move Disappearing Again

In my living room I have an Arc and Sub. The ARC is wired to the router. In my kitchen I have a Move. When I first set it up, I could connect the Move to the app no problem, however, after a while it disappears. 

If I shut off the Move, it will appear on the App as offline. If I turn it on again, it will appear and work fine. Its a bit of a pain to have to recycle the power everytime I use it. A couple of updates ago, it seemed like it was finally fixed and the move stayed connected.

I did an update yesterday and now its broken again and I have to restart everytime I want to use it.

Its docked when this is happening

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14 replies

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Airgetlam
Airgetlam
August 7, 2021

Important to note that your network, and any interference it gets, is not restricted to your WiFi devices only. There are many reasons for interference, and quite a few are from outside your network. Even if you haven’t changed anything, that doesn’t mean the environment for the network hasn’t. 

Bruce
    MatthewBurkeYVR
    Lyricist I
    March 7, 2022

    I am having the same issue, it appears offline when I turn it off but as soon as I return to the base or power on it disappears. 
     

    I have my entire Sonos system on Sonos Boost network 

    palphonso82
    Lyricist I
    August 14, 2022

    I have the exact same problem. I have a playbar, a connect:amp, 2 Play1 and have no issues with any of these devices. Since I jave purchased the Move, it keeps vanishing from my S2 app. When I turn it off, it shows as offline. So far, the solution has been to reboot my wireless router. It’s a Netgear Nighhawk Mesh and I have absolutely no issues with any of my other wireless devices. I have tried to place the MOVE into another location, near the playbar which never disconnects but it still disconnects.

    Not impressed with the MOVE.

    I have also tried, channels 1, 6 and 11 on my 2.4GHZ.
    I have disabled the 20/40 MHZ cohabitation.

    Has anyone find a fix?

    Ken_Griffiths
    Ken_Griffiths
    August 14, 2022

    @palphonso82,
    Maybe see if this link helps you to resolve what sounds like SSDP multicast broadcast ‘device discovery’ issues with your router. Some of the Netgear/Nighthawk routers are apparently known to have these issues looking online and perhaps see if there is a firmware update for your router…

    https://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7800-X4S-Nighthawk-Multicast-Broadcast-Issues-Sonos/td-p/1518170

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