Move Disappearing Again

Hi @dmlear57.

Thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.

It might have to do with wifi interference since it keeps on disconnecting into your network.

If you move the Sonos move to a different place in your house does it keeps on disappearing?

May I know also the network setup you have like the modem, router, or if you're using a mesh network?

If you need help with any other information, please be sure to let us know.

I can try moving it to another room but the idea was to keep it in the kitchen.

I the living room I have an Xfinity modem/router that is the internet gateway. It sits direcly below my Arc whichis plugged directly into it. The Move is in the next room, using a wifi connection to this router.

In my office in the basement I have a Linksys router which I use for my office equipment. The linksys router gets it’s internet connection thru a wired connection to the Xfinity gateway. Each WIFI connection has a different name.

There was an app update a few weeks ago which seemed like it fixed it. It stopped dropping the connection. It started aging after the update a couple of days ago.

I have the same problem.  The Sonos Move keeps disappearing.  Other wireless devices in the same room (e.g. my laptop) report a strong signal so I am pretty sure it is not a problem with my wireless network. Seems like a firmware problem with the Move.

I have a similar issue and my Move as it will not appear on the app but has a white light status. Tried factory reset whilst on chat function with Sonos agent -it eventually linked to my router but fails to appear on the app. Have also reloaded the app to my phone and mac book so software up to date. it is not my wifi as have two other Sonos speakers and a Sonos connect streamer in the same room as the move on its dock and all work fine.so Definitely an issue with the Move….will try calling Sonos for help as diagnostic check on chat function was inconclusive

I’m having the same issue with my Sonos move since setting up a new Arc and sub. Move won’t appear on Sonos app. When I turn move off it appears in app as off line. If I turn move back on it disappears from the Sonos app. 
white light is solid indicating connected to wifi 

have tried hard reset and new setup multiple times. 
excellent wifi signal throughout room. 
Any ideas what has happens to the Sonos move? 

I’m having the same issue

Same issue here.  Frustrating

Perhaps see if this helps to improve the Sonos Move network connection for you…

1. Set the main routers 2.4Ghz WiFi channel to ‘fixed’ channel 1, 6 or 11 and set the channel-width to 20MHz only. 
2. If there are any other wireless access points on the network, then set those to all use the same SSID, security, password, fixed WiFi channels and channel-width as those you have in use on the main router,
3. Wire just one Sonos device direct to your router. Then go into the Sonos App and do the following two things:

• Goto “Settings/System/Network” and set the SonosNet channel so that it is at least 5 channels away from your chosen router channel in Step 1 above.
• Whilst in the Network Settings in the Sonos App, goto ‘Wireless Setup’ and reset/remove your routers 5Ghz WiFi credentials (if present in the network list), but leave or (if required) add the 2.4Ghz band to the Move using the ‘update networks’ option in the manage networks section of the App.

See if that then improves your Sonos Move connectivity - if not, go back and simply try different non-overlapping Router-WiFi/SonosNet channels, but whilst using SonosNet always keep the two at least 5 channels apart.

My Move is on S1, 2.4gh. I'm NOT on SonosNet (no player wired to router), never had a problem with dropouts and it's always shown on the S1 app.

Obviously the ‘Move’ does not use SonosNet anyway. The only purpose for moving the rest of the system to SonosNet and also fixing the routers channel-width to 20MHz is to free up the band, reduce interference and by forcing the ‘Move’ onto the 2.4Ghz band, that will also certainly improve its wireless penetration and connection to the LAN. That’s the overall aim of the suggestion mentioned in my post above and can perhaps be considered with these two Sonos Support links also in mind:

Wireless Interference Document:

WiFi Interference

Wireless Interference Video:

Wireless Interference and Sonos