Move constantly goes offline

I am having all of these issues too!!

..it’s a pain and am getting fed up to the point of returning the Move..

Constantly going offline, skipping  songs, stopping playing and then resuming etc etc..

Also wont play songs on my NAS on lots of occasions...

is this a known defect that is being worked on?

diagnostic 1579410171

How do I know if this diahnostic has been looked at?

thanks

Hi @technophobe.

Thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.

I suggest checking this article base on the diagnostic report you submitted theirs some wifi interference in your area were the Sonos move is placed. 

Let us know if it works. If you need help with any other information, please be sure to let us know.

I’m not sure if this has been said but I had the same issue and it was because my Moves were connecting to an old network I was no longer using. After going into my system settings and deleting the unused network the problem was resolved. 

It seems that I face the same issue with my MOVE. I send today diagnostic #1402502033. This issue is very frustrating and happens as soon as installed this new speaker on my network (my other speakers - 2xSonos 1, 2xSonos 5 & 1xSub run without trouble)

Furthermore, it is pity that if you are a Sonos customer in France no support is available the weekend.  

I’ve had my Move since it first came out. 

It’s never worked as an expensive product coming from a large manufacturer should!!

I have 5 other Sonos products, all work without any problems. I’ve been down the diagnostic route countless times and get a different response each time. It’s always a fault my end though!! 

I’m sure I’ll get the standard response from this post of “Thanks for reaching out to …. Blah blah blah”. What I really need, and everyone else who owns one of these expensive paper weights, is a refund and admission from Sonos that there’s clearly a problem?!!! 

I’ve not met a single Move owner who is happy with the product!! 

After writing the above I thought I’d give it one more go. 
It’s now completely bricked!!!!

Can’t turn it on. And before some helpful soul says “Have you checked it’s got power?”, “Have you tried X, Y and Z?”

Yes,Yes and Yes!!  I have tried everything!!!!!! 

I have basically the same issue as most of you folks, the Move keeps dropping out playing music, either powered or on the battery.

About a year ago I ordered one, and it did the same thing when I got it, and returned it.  After a few months I thought I’d try it again and ordered another one.  Worked at first, for a month or so, and then started with the same issues after a Sonos update.

Tried just about everything I read on this site and others, nothing solved the problem.  Nothing wrong with my home network, hardly anything on it.  Tried both 2.4 and 5G, only 5G, only 2.4, dedicated channel after wifi analysis, with only the Move on that channel and only my 2.4 boost network running, same results.  I’ve worked over 30 years in the networking business, so I think I know what I’m doing. 

So, it just sits gathering dust, until this week when I tried it again.  Seems even worse now.  I offered it free to a friend, he didn’t want it.  Said why take it if I can’t get it working.  It is the only device in my home network that does not work properly.  All I wanted was to sit out on my deck and listen to some tunes.

Sonos is moving me to pretty much obsolete mode soon.  My 2 amps, 3 connects and boost are on their last legs with no more updates.  This last update obsoleted my Samsung S6 phone, and my Windows controller program cannot do any setup configuring any more.  At least I have a tablet that still gets updates and controls my system.  The only Sonos products I have that seem to have some future are my Sonos 3’s and a One if I move them to S2.  I see that Move users on S2 have lots of issues as well with Move, so why bother running both S1 and S2.  I would run both S1 and S2 if it fixed things.

I guess it’s been about 10 years that I have had Sonos and loved it.  This last year has really changed my mind on Sonos.  2020 was not the best year for lots of reasons. 

Is this still being followed, no clear solution seems listed and I've been seeing the same issue occuring more and more on my move as well while my other 10 Sonos products work flawlessly since putting in a Sonos boost before move would crash all speaker connections when it started acting up, now rest remains functional albeit in a somewhat faux offline state, not being detected by the app but continuing to play.

Diagnostics 529015066

Connecting over google nest wifi so no ability to set router specific settings mentioned earlier in this topic.

Would appreciate the assist to get this solved

This is a constant and long term problem that Sonos needs to fix: the Move is a speaker, not a doorstop.