Contributor I

Missing speakers on some devices

13 replies
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I’ve been having a fairly regular issue where my Move will disappear from the app on my phone (iPhone 11). After going through the reboot/re-add process, it appears again for a couple of days, then disappears again.

To add to the frustration, I’ve recently noticed that the Move doesn’t disappear from the app on my iPad, and is completely controllable from there (inc using airplay), whilst still remaining missing on the iPhone app.

Does anyone have any thoughts/fixes for this?

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chris2perry

Lyricist III

Are all your Android devices connected to the same wi-fi both name and frequency?

Yes that's correct same wifi same frequency, 5ghz in this case. Running both 2.4ghz and 5ghz. All Android devices same connectivity. Removed (forgot) network on device and reconnect. Used the Sonos app troubleshoot to find lost products which revealed the missing speakers but cannot rectify, never added despite repeated attempts

UKMedia

Can you force your phone on to 2.4 connection which is what most Sonos devices are connected to. What devices can you not see?

Remember: Sometimes Red Wine helps :)

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chris2perry

Lyricist III

Can you force your phone on to 2.4 connection which is what most Sonos devices are connected to. What devices can you not see?

Appreciate suggestion although didn't seem to be the cause. I believe it's resolved through a series of device and network reset sequences.

Even though the Sonos system was operational and accessible on other Android controllers it must have been some sort of IP conflict or failed network traffic handling. Strange set of circumstances. Wish I knew more definitively what the solution was to share with others, and for my own sanity 😜

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