Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,263 Topics
  • 7,048 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1263 Topics

J
JecepiContributor I
posted in Portable speakers

Sonos Roam Disappointed, over priced Bluetooth speaker

My wife gave me this for Fathers day. I was excited to get it connect to my Sonos system.. I quickly learned that it will not work with the Sonos s1 controller. Well here is the problem I have A lot of money in speakers and amps, None of them are compatible with the new controller including the black amp and the Move. Looking at the compatible list very little of the equipment will move over to the new controller. And it seem that the new equipment will not work with the old. This leaves me in a predicament, I cannot setup the Roam to work with my other home equipment, I have to setup the speaker with the Gold controller. NOTE - you cannot setup Bluetooth until the speaker is registered with a controller….That was not an east task when the gold controller kept trying to upgrade my home system. Finally got it and i have 1 speaker on the gold controller , once connected i could setup Bluetooth. I closed the gold controller  and reopened and the system defaulted to trying to upgrade my sy

3
Chris
2 years ago
NPRFAN
NPRFANTrending Lyricist I
posted in Portable speakers

Roam Setup Work Around

Until my replacement for my incompatible Connect arrives from Backorder, I did not want to disrupt my complicated but working Sonos home system in order to install the required Sonos S2 app for my new Roam. Instead, I created a new account with a different email address and on a different Wifi network. I was surprised that the Roam could be the only Room on the account. I had originally thought that I needed to have one additional Sonos S2 compatible speaker. To set up the account,  Roam had to be powered on. This arrangement gives me a working Roam, with all of the music services available on my house system. When my Connect replacement arrives, I will probably set up the house system on the Sonos S2 app, allowing for the Roam to be one of the rooms in the house system. In the meantime, I have avoided the nightmare scenarios that have been discussed by the Community. Oh, did I mention that I avoided disrupting my wife's listening experience of her favorite music service, Hearts of Spa

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NPRFAN
2 years ago
G
GuiaryAvid Contributor I
asked in Portable speakers

question/problem with sonos’ roam chargers

Hello, just wondering if it’s common to have to reset my roam speakers in order to get the charging dock to work? Mind you it has only happened once and probably never again (hoping).  I just added a Sonos white charging dock/pad/magnetic flat thing with a cable to my white roam. The black roam had its dock from the beginning and no problems at all but both roams and chargers decided to just come to the conclusion to stop charging from the dock. USB C charging worked fine.  so my first instinct was to come here and complain that my stuff is broken I need to return blah blah blah.  ok white roam still won’t charge with the dock, it’ll light up orange and then fade away, the app shows a quick charge and then not charging, USB c still works. Diagnostic number 760738273Black one also quit charging from the dock too lol, both are now USB C connected

3
Corry P
2 years ago
M
mezzetaContributor II
asked in Portable speakers

connects then stops... over and over

Sonos seems to be getting more complicated everyday: It used to be so easy.I have 2 room speakers set up perfectly and I added a move with a boost.Everything worked fine then it went down when someone unplugged the router…Re-plugged the router and the rooms came back but I had to reset the move, it came back on and played music for 30 seconds then ‘offline’… this has happened 6 times and I can’t get it to continue.On the app it shows the music playing via the little ‘bars’ but nothing from the speaker after 10-30 seconds… it works for a second then goes offline???What do you suggest? 

3
Corry P
2 years ago
C
cap3344Avid Contributor I
asked in Portable speakers

iphone and Move don’t ever seem to be on the same page

I sit here on my patio once ahain with Move playing fine and the iphone App (S1) has no clue about it, just sees the other 6 devices.  Wish this was an unusual situation. Put it happens often enuff that I know when I need to run inside to my PC to control the Move.  Deplorable situation   I would never buy another Move again.  When it goes offline its frustrating trying to recover it  especially with an uncooperative iphone app. In my alphabet  Move comes after Home Theater and before Office…. Where is it?? 

9
C
2 years ago
B
BkeorrContributor I
posted in Portable speakers

SONOS MOVE BLUETOOTH STEREO PAIRING IS IMPOSSIBLE

FYI, You cant stereo pair MOVE speakers while on Bluetooth. DO NOT WASTE TIME TRYING.SONOS does not tell you this and most people assume it when they purchase them. I personally would not have bought my first MOVE speaker or the second MOVE speaker later if I knew it could not form a true stereo pair while in Bluetooth. I now have spent 800.00 on something I did not need and I feel I was misled on. I should have done much more investigating prior to purchase. Maybe hired someone. And it was not easy to find out that Bluetooth pairing did not work after hours of trying post purchase. I am not very happy with the deliberate hiding of this by SONUS. I love the sound that they produce while hooked to WI-FI but they knowingly hid the fact that it will not do a stereo pair while on Bluetooth. JUST WRONG! Shareholder/Stock price over customers does not work in the long run. SAD AND DISAPOINTED.

19
M
2 years ago
David Randall
David RandallContributor I
posted in Portable speakers

SONOS Move cuts out on bluetooth connection often

Wow,I received a SONOS Move for Christmas 2020.  I set up a SONOS account.  Annoying, but  required.  The sound quality is really good.  So good that when I read that you can stereo pair 2 MOVES, I bought a second one.  Then I discover that it only works using WIFI and service.  Disappointed - but buyer beware!I hoped to stereo pair with my bluetooth, but nope.  It can’t do it.  So I have two bluetooth speakers that sound really good.If the SONOS Move would play my bluetooth songs I would be happy.  I notice that the speaker stops playing briefly ( maybe a half of second ) every so often,  I read all the comments and suggestions that offer guidance to solve my own problem.Today I documented 100 minutes of SONOS playing bluetooth.  Ten times in 100 minutes the sound dropped.  Disappointing.  The Move cannot even play bluetooth.To compare I tested my old $50 bluetooth speaker on the same bluetooth player.  No drop out of sound for two hours.  If that speaker sounded better I would listen

4
David Randall
2 years ago
J
Jimlasher2Contributor I
asked in Portable speakers

roam turns off

For the past two days, my roam turns itself off and the LED light blinks red. Yesterday I was able to read about a reset, but today that is not working. Is there an exact process to the reset? Will I have to do this daily?

4
Corry P
2 years ago
X
XandeR81Contributor I
asked in Portable speakers

roam - no sound at all

My roam doesn’t make any sound at all. No sound when playing a song and no system sounds. Same issue in both connect and bluetooth. Any idea?

27
Airgetlam
2 years ago
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WowAndFlutterContributor II
asked in Portable speakers

Sonos Move keeps getting offline

I just submitted a diag: 15840402, whereby my Move became offline.  This is the 2nd time in the past 3-4 weeks that this had happened.  The first time powering on and off didn’t help (and I eventually had to factory reset to join the hoisehold).I have just powered off and on again and “Alexa” won’t event trigger the wakeword detection chime now (LED is solid steady white and mic light is on). (waited a while...)now the wakeword is detected but it does not even answer to “What’s the weather?”Submitted another diag: 1654211691Time now is: 17th June 2021 2011 hrs ET (in case I got my diag number wrong - u can look up).DO advise - this is quite frustrating.

5
Corry P
2 years ago
T
TheSmartsContributor I
asked in Portable speakers

Clicking Noise From Sonos Roam

I have a new sonos roam and I am very pleased with the speaker. I have other sonos devices in the house and this is not happening on any other sonos device. After about 10 mins I get a clicking noise and I have to reset the speaker to get it to clear. This happens when using the AirPlay and Bluetooth. How can I get Tech support as it becoming annoying and spoiling the experience with the roam.

1
Airgetlam
2 years ago
S
SpazzerContributor II
asked in Portable speakers

Sonos Roam glowing orange light

Hi All,I have just purchased a sonos roam, when turned off after a while an orange light sort of glows at bottom of speaker, what is this and why does it do it even if turned off ?Cheers for help Nick

5
Ken_Griffiths
2 years ago
D
drahardjaContributor I
asked in Portable speakers

Sonos Move: Constant RED LED light, speaker unresponsive even to reset

I have a Move speaker that until recently has been working fine on my network. Now, the speaker is showing a steady red LED light on its top indicator. Nothing I do appears to make that light go away, including an attempt to reset it to the factory settings.What can I do about this? The Move does not have any wired connector as far as I can tell.

2
D
2 years ago
V
vandroid87Contributor I
asked in Portable speakers

Is my Sonos Roam Wireless Charger Broken or Defective?

Hi, I have two Roam. They are really nice, but charging them has been a real source of frustration. I originally pre-ordered a Roam along with a Sonos wireless charger for it. All was great and I loved it. I ordered two more along with two more Sonos wireless chargers (one Roam and charger are a gift). The chargers were backordered, so they came just a few weeks ago. So here's my issue: The original Sonos wireless charger had been kinda finicky about charging the Roam after a week or two, ever since I set up the second Roam. I just attributed it to not being 100% properly lining up with the charger base. This got progressively worse then I plugged both Roam into a 24W Belkin 2 A port charging brick (one USB and one wireless charger) and things were better. When the wireless chargers that were backordered came in I plugged it in to the same charger and things seemed fine for a few weeks. Yesterday I noticed my pre-ordered Roam was low on charge and not charging. Here's what I did to tro

2
V
2 years ago
A
amcoffinContributor I
asked in Portable speakers

Cannot get speakers to connect to Boost

I have a Linksys Velop Mesh WiFi system and multiple HomePods (3 original HomePods and 3 HomePod Minis). I’ve recently been experimenting with adding Sonos speakers for the portability, and now have a Sonos Move and two Sonos Roams. Setup was fairly easy and all was working pretty well, but I was having some dropouts, particularly when I had all three Sonos speakers playing at various spots around the house/backyard. A Sonos Boost, from what I’ve read, should be a good way to deal with this, creating a dedicated network for the Sonos speakers. I purchased the Boost and connected via ethernet cable to the main node of the Velop system. It showed up in the Sonos app, went through an update, and all seemed good. But...my speakers (the Move and two Roams) will not connect to the Boost, no matter what I do. I’ve power-cycled everything, multiple times. I’ve reset all speakers. I’ve deleted the wifi credentials for the Velop system from the Sonos app, but, oddly, the network seems to reappea

5
melvimbe
2 years ago
A
AndyBassAvid Contributor I
asked in Portable speakers

Roam audio glitching

Hi,I have recently bought the Roam (fabulous), and noticed it has a tendency to glitch its audio. These are very minor audio dropouts lasting (at a guess) a couple of hundred milliseconds, but happen repeatedly. It has happened when grouping the Roam to the Arc (part of Sub+1s setup), when playing TV audio to the Roam, or just music. The Roam is close to lots of Sonos speakers, so range is not an issue. Whilst playing say from Spotify, the Arc setup plays smoothly, but Roam just stutters annoyingly.It’s as if there is interference that Roam is susceptible to, whilst Arc is not.I am only using Sonos app S2.I have had Sonos for over a decade and not had this problem before (except when there were bandwidth / internet issues).I have yet to try with other Sonos speakers - I have a Move and several others to experiment with, but I thought I’d ask if anyone has experienced this with their Roam too?Many thanksAndy

4
A
2 years ago
N
NaturBoyContributor I
posted in Portable speakers

Roam stops charging after a while, when on wireless charging pad

I have the Roam on an iOttie Qi wireless charging pad [10w], and it charges fine up to 100%.  But after a while it will stop charging, and the charge % drops to 0.  It seems the wireless charging logic turns itself off after some period of time.  To get it to start charging again, all I need to do is remove it from the pad, wait for a minute, then put it back on the pad, and it starts charging again.  If have the Roam plugged into USB, then it always remains at 100 % charge.  Software is at version 13.1.1.  I have a Move and it does not have this problem

9
Ken_Griffiths
2 years ago
J
James1576Contributor I
asked in Portable speakers

Roam causing Beam to disconnect

I recently bought a Roam for use outside. I’ve paired it with the app, however ever since I’ve done that we’ve had issues with our existing Beam showing up as an audio destination. It just seems to randomly disappear, and turning off the Roam does seem to help it come back. We had zero issues with the Beam until we added the Roam.any ideas?

2
J
2 years ago
D
DharmaBum910Contributor I
posted in Portable speakers

Sonos Roam - can't play this right now via Spotify - band steering router?

I’m continually unable to play to my Sonos Roam via the Spotify app.  The Sonos Roam will be grayed out with the message “Can’t play this right now.” I can play to the Roam without issue from the Sonos app.  Both apps are fully updated, and all of my other Sonos speakers are available via the Spotify app.  My router automatically band steers depending on my device’s location in the house.  I was just on with Sonos customer support, who was telling me that I need to turn off band steering to connect to the Roam (and always have my phone on the band that the Roam is on).  (It seems like my phone and the Roam may judge network strength / interference differently and so not reliably be present on the same band.)I’m also not clear why band steering would be the issue if I can play to the Roam via the Sonos app, but not via Spotify (including when on different bands).Turning off band steering seems like a bad solution, as I like band steering, feel that router technology is generally moving

14
J
2 years ago
S
scottabContributor I
asked in Portable speakers

Roam won’t connect S2 loop crash

I just bought my Roam and like many here am having far more difficulty setting it up than is warranted.  I have had an S1 generation system since they first came out a decade + ago.  This is the first S2 product on my network.  I’ve installed the S2 app and have made multiple attempts to connect the Roam but every time the app stops the process and says I have incompatible products and says I must use the S1 or setup a new system.  However it never allows me to setup a new system rather I can open the S1 app or select more options.  There is never an option given to complete the setup of S2 to add the Roam.  I have reset the app multiple times but it never advances farther than this.  I am terribly disgusted and ready to return the product for one that works.  

2
buzz
2 years ago
J
Jason houghContributor I
posted in Portable speakers

Issues with multiple sonos roam

I own 4x Sonos Roams. I have to set them up as stereo pairs and rename them everytime I use them. I have 2x white and 2x black and just want them to remember they belong together!

2
X
2 years ago
J
jk21Contributor I
asked in Portable speakers

Roam: Doesn't work as a full-time bluetooth speaker on Mac

Should the Roam stay connected to my Mac via bluetooth long enough to be useful as a “permanent” output? I’d like to use the Roam as my Mac’s speaker but it constantly disconnects from bluetooth and back to wifi. Is this a Big Sur issue or Sonos? Does Roam not support this usage?

2
buzz
2 years ago
B
basecamp65Contributor I
asked in Portable speakers

Does ROAM require wifi for initial setup?

Not to be a broken record as I see other similar posts concerning the inability of people to set up their ROAM - but Ive seen some replies suggesting that the initial setup must be done on wifi. But I do not have wifi at present and want to just use it in bluetooth - but like others, I cant ever get it in bluetooth mode, and when I use the app (yes, its S2) it doesnt give any ability to connect/set up without connecting to wifi network - which I dont have.Soooo...not trying to pile on, but how is this so difficult and why would Sonos require setup on wifi (if that is indeed the case)?

1
Airgetlam
2 years ago
A
angelo.distefanoContributor II
asked in Portable speakers

sonos move impossible to install and configure!

I cannot configure and add the Sonos Move to my system, I do the configuration, it does not appear in the app I do the procedure as requested by the app when you do not see the device but nothing has disappeared into thin air and obviously not even in Bluetooth it works, I have  tried to reset it several times, to create a new system only with the move, to change the Wi-Fi name and pass, nothing I can not get it to work!  As soon as I bought it it worked then I had to reset the system and now I have been testing all but nothing to do for 3 months!  solutions?  defective product assistance?  or what ?

1
Airgetlam
2 years ago
S
s.s94Contributor I
asked in Portable speakers

Sonos cutting in and out when grouping

Hi guys,I have quite a few different Sonos products however there is an issue that I cannot seem to fix.I have an Arc set up in the living room that plays off the TV. I have a Move & Roam in different locations (Roam in the kitchen pretty close to the living room).When I want to group the Roam or Move with the Arc the Roam or Move tv's audio cuts in and out making it unlistenable.There is no issues with the network, everything plays fine when selecting any of the Sonos' individually and there are no issues when I select music to be grouped between the various Sonos products - seems to only be an issue when trying to cast TV audio.I also have a beam in the media room which has the exact same cutting in and out issue when I try and connect the Roam or Move with this beam.I have tried moving the Move and Roam in all different locations - right next to the Arc and Beam and also right next to my router, still no luck.I have also reset both the Move and Roam which did not fix the issue.A

6
Corry P
2 years ago
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