Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,260 Topics
  • 7,035 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1260 Topics

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acpyContributor I
asked in Portable speakers

sonos roam wont turn on

I have recently purchased a Sonos Roam as my first Sonos purchase, i was impressed with the quality of the sound coming out of this little guy. However each time it runs out of battery, I have difficulties in turning it back on/waking it up even though I have put it back on charge for at least 2 hours before attempting to power it up. I have installed the latest update for the software, Had anyone experiencing the same problem? As this is now turning into a massive disappointment for the product, what good is it to have a good sound but cannot be turned on!   

4
A
2 years ago
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ScootishBittleContributor I
asked in Portable speakers

Paired Moves + Sonos Connect Driving Polk Atrium 6 on the Patio

I’ve got L+R Sonos Moves (MOVES) and a pair of Polk Atrium 6s that are connected to a Sonos CONNECT (PATIO).  When I play music, I group them all together and they sound great.  However, I have to set the volume level of PATIO 33% - 50% higher than the MOVES so I can approximate balance between the four.  Is there anything else I can do to achieve greater and better parity between the four?  

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airforceteacher
2 years ago
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realsherbanContributor I
posted in Portable speakers

Signal dropping for 1 out of 2 Roams

Hi, I have recently purchased 2 Roams for stereo sound on my terrace and I am seeing some issues with one of them - it’s constantly disconnecting when the WiFi network is changed. I’ll explain my setup and I mention I tried resetting both devices to factory settings and adding all WiFi networks to the list -  It looks to me like there’s an issue with that particular Roam, because the other one doesn’t experience any of these issues. Here’s my setup: I have an apartment and a terrace at the next floor, where I get to via stairs. To make WiFi work reliably everywhere, I have a router in the apartment and a powerline extender via the electric grid on the terrace - the SSID is the same for both, they are linked via OneMesh, so when signal fluctuates, the WiFi doesn’t drop on my mobile device and it’s rebalanced. When I run internet speed tests, I get 600 Mb/s in the apartment and 110 Mb/s on the terrace. I use 2 separate SSIDs, one for 2.4 GHz and one for 5 GHz, but I am always connected t

3
R
2 years ago
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jennlovedContributor I
asked in Portable speakers

Sonos Roam paired speakers at vacation rental

Hi! We’d like to take our paired Sonos Roam set with us to a vacation rental and set them up on the WiFi system there (there will be no Sonos network at the rental house) Is this possible? If so, how do we do that? Thank you! 

4
E
2 years ago
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JonbruContributor I
asked in Portable speakers

Roam drop out on wifi and bluetooth

My roam plays for 30-60 seconds then goes silent. It shows in the app as playing and the rest of the group continues to work fine. It happens on Bluetooth and wifi and comes back to life again after a reboot (15 second press of the back button) but then goes silent again.  I have spent two hours over two evenings with the online support who insisted it was a wifi issue and said they couldn’t help as I didnt have an Ethernet cable long enough to plug my router into the playbar 🤦🏻‍♂️ They have fobbed me off and said I need to call the helpline. They dismissed that it was a speaker fault even though the roam has the fault on Bluetooth and wifi and the rest of the system works fine.  Has anyone else had the same??

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Corry P
2 years ago
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Neil HarrisContributor I
asked in Portable speakers

Roam going offline

HiI have recently bought a One SL speaker, and 2 Roam speakers. I managed to set up the One SL and 1 of the Roam speakers with no noticable problems. The other Roam speaker however:Keeps going offline after it has been online (and being used) for a couple of minutes I have tried resetting it a couple of times (i.e. long hold on power button, then restart with finger on ‘Play/Pause’ button), but I still have the same problem. Each time I have reset it, a message comes up saying that it is not registered, and each time I register it. I don’t know if that is relevant.Any suggestions?CheersNeil

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K
2 years ago
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Sun-TzuContributor II
asked in Portable speakers

S2 & Roam for a S1 System

I currently use the S1 app. Unfortunately I have 2 Play Five’s that I have yet to upgrade but I wish to do so but not been a priority. I wish to buy the Roam and I wondered if I can just download the S2 app and set up the Roam or if I need to have already switched my whole system over to the S2?I’m going away on holiday in a couple of weeks and don’t wish to wait on getting the Roam if I can help it.

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T
2 years ago
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Ema8351Contributor I
posted in Portable speakers

Sonos Roam wont work when unplugged or taken off WIFI

Bought the new Sonos Roam and love it, except I don’t think it’s working correctly. Works fine when plugged in and on wifi and connects to the other speakers in my home. When unplugged and in my house it no longer connects. When I take it outside off my Wifi, it doesn’t work at all. Appreciate it wouldn’t link to my other speakers when off wifi….but it should work. it’s as if it’s a portable speaker that isn’t portable? I’m sure I’ve done something wrong with the setup but can anyone help? I remember when I set it up initially my phone kept asking for something on a pop up but I had to switch that off as it was beyond annoying and drained my phone battery as well…..

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Ken_Griffiths
2 years ago
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Pablo 2287Contributor I
asked in Portable speakers

new ROAM

My new Roam sound is perfect, but when on bluethooth from my Iphone, souds cut for 1 second every 3-4 minutes. My phone is close from the Sonos Roam. I do not have this issue on other bluetooth device. Any idea ?

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Ken_Griffiths
2 years ago
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T89Contributor I
asked in Portable speakers

Sonos Move Bluetooth Unable to Connect

My Sonos Move would not connect to my computer via Bluetooth. It worked previously. So I deleted the instance and tried to re-add without success. I would press the join button, Sonos Move would appear in my device list, I select, then I get error, “Unable to Connect”. So I moved to my Wi-Fi, no issues. So I thought my computer’s Bluetooth dongle was bad. I went to connect to my phone and that’s when I found the problem. Sonos Move was already connected to my phone. I disconnected from my phone, pressed the join button, and my PC connected to the Sonos Move again. Even though the Sonos Move stores up to six devices, it automatically connects to the first device it discovers.  I have a Bose Soundlink and it immediately announces which Bluetooth device I’m connected to. Is there a way for the Sonos Move to tell me which Bluetooth device it’s connected to? If not, is there a way to put in a features request?

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Ken_Griffiths
2 years ago
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mrsmcg2018Contributor II
asked in Portable speakers

Massive Skipping Issues - Worst on Roam!

I’ve just added a Roam to my setup (so excited to finally have a little waterproof portable, it’s exactly what I have been missing!)However, I’ve noticed it is being extremely skippy, especially when I try and use it outside (For reference, I live in apartment that is less than 2000 square foot including the balcony, so not a huge space). But it isn’t limited to outside, that’s just where it is most obvious.My internet is 690mbps download / 205mbps upload on a Linksys Velop system with three nodes so I’m fairly confident that is strong enough ….. My setup is:Beam x 2 Play:1 surrounds on TVPlay:1 in kitchen2 x Symfonisk lamps stereo pair in the bedroomMove in study or on balcony Roam in bedroom / ensuite / balcony etcOne of the Symfonisk lamps is wired to a Velop node router so all wired Sonos are WM0, and the Move and Roam are WM1.Roam and Move both cut out A LOT on the balcony in particular, with the Roam clearly worse (cut off three times in five minutes earlier today). In addition,

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Corry P
2 years ago
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DuranDoranMartellAvid Contributor III
posted in Portable speakers

Sonos Roam - odd bluetooth issue on holiday

I had an odd issue with my Roam whilst on holiday recently.I took the Roam with me for hotel room entertainment in case our holiday was a washout. The first night all was fine. I was able to use the Roam via Bluetooth in the hotel room- no problem. Functioned as expected.I plugged the Roam in to charge overnight, and that's where the issue began.The next morning I could not get my phone or my partners' phone to find the Roam on Bluetooth. I probably spent an hour wrestling with it that morning and later again in the afternoon. The phones just would not find the Roam on a scan.Eventually out of frustration, I connected the Roam to the hotel's free wi-fi and reconnected my Sonos S2 App to the hotel WiFi. After that, I was able to connect to the Roam just fine. But now I will have to reprogram all my other Sonos speakers (I have a lot of them) when I get home.  More than a bit annoying!I can't fathom why this happened but I assume the Roam must have automatically linked itself to the hote

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Ken_Griffiths
2 years ago
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Harvey9876Contributor I
asked in Portable speakers

My roam wont turn on but will charge

I have 2 roams and factory reset both but when I reconnected one the other stopped flashing green and will no longer connect or turn on but will charge what can I do ?

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Ken_Griffiths
2 years ago
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RoamUser1998Contributor I
asked in Portable speakers

Added Sonos Roam to system, now I have a volume control bug

Ever since adding the Roam to my sister I have been running into the bug in the linked video. I have two systems and they are both doing it - one system is airplay compatible and the other isn’t. Video: https://imgur.com/gallery/Yxhe0iS Is this a known issue? Can I report a bug somewhere? 

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Ken_Griffiths
2 years ago
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CaspillerTrending Lyricist I
asked in Portable speakers

Unable to control Roam using S2 app

When connected to my home wifi network I am able to start playing music on my Roam but Im unable to see whats playing, pause/stop or skip tracks in the app. The only control I seem to have over the speaker (in app) after music has started is adjusting the volume. Though I did notice the volume on thr Roam appears to be all the way down until adjusted the first time, then it seems to sync with the speaker.Should I be able to have more control over the speaker in app while on wifi? 

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C
2 years ago
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rorygoodbodyContributor I
asked in Portable speakers

Roam not visible in app

Hi, I’ve been using Sonos since 2013 with few issues but I’m having a problem with my Roam that is frustrating, unpredictable and seems to have no solution other than to wait for it to sort itself out.The Roam is visible as “offline” when it is switched off but is not visible in the S2 app when switched on. It’s clearly still connected to the network in some way as the app shows when it’s switched off (visible in the app) and it disappears when it’s switched on. It can also replay the last music that was played on it by pressing the play/pause button, and given that the current album is stored on the network it clearly still has access to the network. I have tried changing the channel, resetting the router etc. but the problem persists. I have tried on multiple devices and the same problem occurs. I am not using a mesh or range extender so this is not the issue. I’m using an ASUS RT-AC88U with no issues and strong signal throughout the house, including the rooms that I have tried the R

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M
2 years ago
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generikContributor I
asked in Portable speakers

Roam battery life

The Roam is off, however battery is still draining--significantly.I just received the Roam this week and have been using it on occasion, however I’ve noticed battery drain even when it’s “off.” I fully charged the Roam, used it to 87% (via wifi), shut it off and the next day it was down to 31%. If this is the performance expectation then I’m a little disappointed, and will likely be returning it.Any suggestions?Thanks!

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L
2 years ago
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PetarlazContributor I
asked in Portable speakers

Sonos roam - bluetooth loss of sound

Hi, all, When connecting the Roam to a laptop or android phone via Bluetooth, the music makes small pauses every few seconds. I've also tried playing YouTube music on the phone and playing it via Bluetooth to the Roam and than connecting it to the Beam via WiFi, and the music still makes this small pauses. I've tried forgeting the divice on the laptop, reseting the Roam and the problem still continues. Does anyone know how to fix this problem? 

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P
2 years ago
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ninja2Avid Contributor III
asked in Portable speakers

Roam randomly offline, then reappears online many hours later (sometimes)

I’ve been using my Roam for may weeks now but every so often I find it offline, and then I can’t access it at all. If I leave it for several / many hours it might suddenly appear online.The problem seems to happen most after I put it to sleep, or power it off or leave it off the charger long enough for it to put itself to sleep. Then next time I want to use it, push the power button, LEDs come on … but it stays offline !If I leave it on the charger and as a member of a group (i.e. it never let it go to sleep) it will work for many days without hassle, but occasionally I still find it offline (but much less often).It’s very odd that the only solution to get it back online (after powering on and LEDs on) is to leave it for several / many hours … and then it will suddenly, unpredictably appear online.I would appreciate some pointers, it’s starting to annoy me !TIA

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Corry P
2 years ago
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ybl84f1Trending Lyricist I
posted in Portable speakers

Is Sonos Move a $400 paperweight? When did Sonos give up making products that work?

Wow I used to admire Sonos - my Play:1, Connect, Playbar & sub all connected through wifi worked great. Now I just spent $400 on a Move and the thing is erratic and useless - the app shows it offline, then it disappears completely, then it re-appears, it plays music for an hour and then it disconnects….when did Sonos give up making products that work? The Move is a $400 piece-of-junk paperweight. I have 2 Asus APs with different SSIDs - no extenders, nothing else - pretty simple. None of the Sonos products are wired. (I mention this because I believe it means there is no SonosNet which I think means that all my speakers are using my wifi network just as Move is supposed to; at least that’s my understanding). After an hour out-of-the-box trying everything I could think of I finally got the Move connected, registered and updated. At this point I thought I was done and had another piece of solid Sonos gear on my network. When powered it down it then appeared “offline”, but when I powe

31
Corry P
2 years ago
arcadelt
arcadeltEnthusiast I
asked in Portable speakers

Authorise Multiple SSID for Move & Roam

As the topic title suggests, can I authorise multiple SSID for the Move and Roam? I live on a large property that has one network, but with my main router in a large shed with one SSID, an access point in the detached house with another SSID and two direction access points outside, each with their own SSIDs. Often when I am working in the grounds, I use the Move and Roam and the coverage changes depending on where I am. At the moment the house SSID is registered in the Sonos app, but it would be good if the Move and Roam could switch to other SSIDs as strength dictates. Please don’t suggest that I make all the SSIDs the same, as this does not help me to manually shift connections when devices (often) don’t let go of a weaker signal in favour of a better one.

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D
2 years ago
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DevonHContributor I
posted in Portable speakers

Sonos Roam - Unable to Connect

My wife and I have been trying to connect our Roam everyday since May 10th. Here are some issues we’ve experience - just wondering if anyone has experienced the same.  Roam will not connect to wifi phone will not connect to the roams wifi roam will turn itself off during set up Roam will not turn back on for hours  set up will complete but the roam does not appear, when doing a restart it suddenly is not connecting to anything.  Roam is not making a chime during set up Roam does not make sounds while turning off or on  Roam does not accept the phone tapping on the back of it. It automatically cancels once it completes.  every set up sequence is different.This has been one of the most frustrating experiences dealing with this. I’m looking for a little insight before I spend hours on customer service. We don’t have a receipt for our roam either. It was a gift and the individual who gifted it does not have the receipt or the packing slip.  

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G
2 years ago
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JeffreylowyContributor II
asked in Portable speakers

Roam wont pair until setup with S2?

Received two new Roams. I’m waiting for a sub and two new 5’s, so still using S1 controller. I thought I could use the roams as Bluetooth speakers. They won’t pair with my iOS devices until I set them up on S2? And I can’t setup S2 until I get my new speakers which are back ordered? Roam should function as a Bluetooth speaker standalone should it not?

18
R
2 years ago
R
Ric OrtegaContributor I
asked in Portable speakers

Roam and Five

Can i use at the same time Roam and Five? Simultaneously connected with the same music?Thanks. 

1
G
2 years ago
A
aliamrzkiContributor I
asked in Portable speakers

Macbook Pro connected to Roam but won't play any audio

Hi there,I have a mid-2014 macbook pro + macOS 11.0.1 and I’m able to connect to my sonos roam via bluetooth but for some reason it won’t play anything, or more like I can’t select it as the sound output. It’s not greyed out but nothing happens when I click it. I tried using the roam with a mid-2015 macbook + same OS and it worked fine, same with my iphone and projector. My mid-2014 macbook works fine with other bluetooth devices (airpods, urbanears headphone, wonderboom speaker, JBL headphone) so I’m not sure what the issue is. I’ve tried restarting my laptop and resetting the bluetooth module, but nothing worked. It looks like it might be a mac issue more than an issue with the roam, but they both work fine with other devices so I’m super confused. Any help is highly appreciated! Thanks!

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Corry P
2 years ago
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