Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,261 Topics
  • 7,039 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1261 Topics

M
MoiraContributor I
asked in Portable speakers

Roam

I’ve been very interested with the comments on the Roam speaker, my son bought this for my birthday to add to my sonus system, which I love. However this was specifically bought as an add on for the garden.  Charged the roam, had friends around for a bbq & the roam battery was drained although I’d put it away fully charged.  It appears that when I open the sonus app the roam comes on although it’s in a cupboard ready and waiting for the next time I want to take it outside.  I find this really annoying & a very bad fault, is there anyway you can turn it off and it remains off until you require it? I’ve tried the 5 seconds switch off which works but then the roam wakes up the minute I open the sonus app . 🤔

3
Corry P
2 years ago
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jonobaileyContributor I
asked in Portable speakers

Spotify not connecting to Roam with either BT or Wifi?

Seriously I am about to throw this Roam through a window!I have had UE, JBL, EV and other BT speakers and devices as well as WIFI audio streaming - this is the first time I have experienced this issue on anything.The android phone is connected. I can play from the SONOS app ok ( so it works), but the app doesn’t support spotify podcasts - so I have to play from the spotify app.Spotify shows the roam greyed out - “can’t play this right now”Even when the android phone is connected via BT ( and this is verified in the settings, and the roam chime plays to say it’s connected), spotify says it’s connected and says it’s playing ( counter is going) - no sound comes out of the roam and the volume is up.The issue occurs inconsistently, as in 90% of the time and occasionally with no logical reason works for a while- reinstalling the apps does not work to solve this at all. Thoughts before I send this back and recommend everyone buys something other than SONOS?

1
Corry P
2 years ago
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mjc1Avid Contributor I
asked in Portable speakers

Roam & Bluetooth

Hi, I recently bought the Roam and set up on my home network with no issues. Very pleased with it I might add although could do with a bit more bass.Now we are away and I linked my phone to the Roam via Bluetooth and again no issues. However one of the kids wanted to link their phone which again was successful. However when I wanted my phone linked back to the Roam it couldn't find my phone. I have tried everything and pressed so many different buttons and combinations of inthink I have factory reset it and can't seem to do anything with it? I guess I have to set up on hone network again and basically start over? Bit frustrating to say the least. I also have a Winderboom speaker I use in my gym at home and have never had issues with connecting a different devices to it. Any help would be appreciated. Thank you

6
Corry P
2 years ago
T
TinkiContributor I
asked in Portable speakers

I cannot connect iPhone 12 to new Sonos

When I first had my Roam - beginning of July everything worked fine.   In the past week the Sonos Roam keeps coming up as offline - I’ve followed the procedure to re-connect, everything looks fine, and then nothing … the product doesn’t appear on the list … I switch the Roam off and on again - as per instructions, i get the error message that the roam is offline and that I should start the procedure all over again. I’ve tried to connect via Bluetooth, but that’s not working either ….  Please can someone help me!

1
Xander P
2 years ago
P
petitealiContributor I
asked in Portable speakers

MOVE -Battery dies after using and then it won't power up on charger

I’ve love my Move, however, on a couple of occasions, I have been using it for 7-8 hours and battery dies. Not a problem, BUT when I place it on the charger and it won’t power up so I can use it! Shouldn’t that work once it is placed back on the charger and plugged in????

1
buzz
2 years ago
B
btdavidsoContributor I
asked in Portable speakers

Brand New Move - Wont Turn On

Got a brand new Move today. Have had it on the charger for 30 minutes - no lights have turned on.  Do I have a defective speaker, or do I need to be more patient?

3
Corry P
2 years ago
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AVieiraContributor I
asked in Portable speakers

Sonos Roam stereo pair on hotspot only

As I understand two Sonos Roam can be setup as stereo pair through WiFi. In my case I have no home WiFi, only smartphone hotspot that I use all the time for all my home devices. Is it possible to set up a stereo pair this way? Will there be limitations?And what if I use two Sonos One in stereo pair? Do they behave the same?The stereo pair will be playing music mainly from my desktop, and occasionally from my phone. Thanks in advance.

3
melvimbe
2 years ago
C
CBenfContributor I
posted in Portable speakers

Sonos Roam connectivity.

I do feel for the numerous individuals that have struggled to get their lovely new purchase of a Sonos Roam up and running! I purchased a Sonos Roam and a Sonos One at the same time and I am a new user to the Sonos range. I’m retired but by no means incapable as IT was part of my daily work so I’m somewhat familiar with setting up home and office networks. The Sonos one was a complete breeze to set up on my home network. Great sound quality and user friendly.However the Roam is a totally different beast. You develop lots of patience helping individuals with their computer problems and boy I needed it with the Roam! Suffice to say having tried every logical avenue and followed every instruction I was unable to get Roam to talk to my network and it stalled always part way through the Sonos App setup process. I talked at length to Sonos support twice they too were unable to get the Roam setup to work. Support staff diligently worked their way through each step ( which I had already done m

1
Corry P
2 years ago
J
JensSContributor I
asked in Portable speakers

Sonos Move

Hi, I got a play 3 and a bridge. Now bought a move, but I cant connect the new product with the app.what am I doing wrong

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C
2 years ago
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DuranDoranMartellAvid Contributor III
asked in Portable speakers

Roam "offline" and won't reconnect

Help with Roam, please.I have 2 Roams. One white and one black. The white Roam is working fine. However for the past couple days the black Roam has been appearing as "offline" on my Sonos app and I cannot reconnect it to my system. Furthermore, when I try to use the "Find my device" feature in the Sonos App to try to repair the connection, the App says that I need to update my App, which is not true as I have the latest update and my App is set to automatically update anyway.  When I try to update the App manually, the Sonos app freezes. The App issue and the Roam issue may be two separate issues but they are definitely related in so much as I can't even begin to re-connect my black Roam because the "find my device" function is frozen at the "update your App" stage. The black Roam is fully charged and works on Bluetooth.Wi-fi signal quality is not an issue either because I have tested the white Roam next to the black Roam and it works fine.  I moved the black Roam next to the wi-fi rou

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Ken_Griffiths
2 years ago
S
svpccsmContributor I
posted in Portable speakers

Roam not connecting after being shut off

Hi,I recently got a roam to add to my sonos collection. I was able to easily connect it yesterday. I shut it off after I was done. Now when I turn it back on it won’t reconnect to my sonos app (android 12 beta, pixel 4xl). I can connect it to my phone via bluetooth and it works, however. I have a mesh network with tp link deco. Thanks!

3
Ken_Griffiths
2 years ago
S
straumliContributor I
asked in Portable speakers

Sonos Roam drains the battery due to frequent (unwanted) wake ups

Imo this is a bug and not a feature.The Roam is from what I understand, by design, waking up when the Sonos client/app is put to the foreground. When awoken the battery starts to drain, resulting in the orange led flashing every other day or so.My issues:Imo auto-wake should be a setting, most people are happy to press the buttons instead Auto-sleep is clearly not working or the wake/sleep/wake sequence needs allot of power optimizations In our household the two roams also wake due to background activity of the Sonos app, so without actually opening the Sonos app. Not sure if this is related to activity of our 5.1 ARC setup? I need to reset the Roam pair as stereo-pair everytime this happens. 

16
D
2 years ago
D
Darren WatersContributor II
asked in Portable speakers

Grouping rooms via press and hold play

I've just added the Roam to my collection. I've been trying to take advantage of the functionality to group rooms and have music playing on my Five in one room start playing also on the Roam. I press and hold play on the Roam but all that happens is that the music starts on the Roam and stops on the Five.  Anyone else had this problem?

2
D
2 years ago
M
MarkglenclarkContributor I
posted in Portable speakers

sonos roam

Since purchasing the roam I am unable to have as part of the system when I open up the app it’s pot luck as to what I see, sometimes main system (works fine) other times just the roam (works fine) but I can never seem to have the whole system I have paid for. Is this a Sonos fault or a design either way becoming extremely frustrated at having to re a sign systemeach time I want to listen to music  can this be rectified or am I best scrapping Sonos and getting a different system 

2
ratty
2 years ago
T
TikibrettContributor I
asked in Portable speakers

Roam won't connect to wifi for setup.

Reading through this forum I can see that a number of people are having trouble trying to add the Roam to the existing wifi network. I couldn’t find a clear answer to the problem though. The rest of my Sonos products have been working just fine for over 6 months on the same wifi network, so why does the app tell me there is a problem with my router and cannot connect the roam??Normally Sonos set-up is wonderfully east so this is really doing my head in.  

7
Ken_Griffiths
2 years ago
M
Milkshake JellybeanContributor I
asked in Portable speakers

ask Sonos Roam to play music

Just setup my Sonos Roam, and set it up with my Google Home Account. I can ask my Sonos Roam "hey Google what is the time?" And it will tell me correct time just like my Google home. But if I say "hey Google play some music" it says sure playing music on YouTube music (the default setup music app) but then says, sorry I can't play music at this time. Thought it might be Google Account but all Google minis and home work just fine. I tell them "hey Google play music" and they all do. Am I doing something wrong or miss something on the serup?

4
Ken_Griffiths
2 years ago
G
GeirjacobContributor I
asked in Portable speakers

Problems configuring Roam

Problems configuring Roam (using Google WiFi) - I do as I’m told, but receive the message Sonos not found. Tried resetting to factory default - same result.

4
G
2 years ago
T
tonyerakerseContributor I
asked in Portable speakers

Sonos Move Offline very often, problem to get it Online

My Sonos Move is Offline in the morning. All other Sonos unit work good. It has power all night. Then it have problem to get it Online. Find missing unit dont work. I have to restart all Sonos Unit, and WiFi thant it can bee Online. No problem with WiFi for all other unit I have works fine with WiFi. The problem have been more and more last mounth.

4
T
2 years ago
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_JaxContributor I
asked in Portable speakers

Roam Bluetooth & S2 App

Is there a way to access the Sonos Roam via the S2 app to adjust the equalizer (EQ) or view battery level when on Bluetooth?I mainly use this speaker via AirPlay (Wi-Fi) as my shower speaker and use the EQ to reduce bass and increase treble. I have taken it on several mountain biking trips and forgot to reset the EQ. Once I realize the error in my ways at the trailhead, I attempt to open the S2 app on my iPhone XS (Bluetooth 5.0) I do not see the Roam in order to adjust/reset EQ or view battery level.Thanks in advance!

1
G
2 years ago
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bdscott74Contributor I
posted in Portable speakers

iMac Can't Find Product

Hi all, picked up a Roam the other day (also have an Arc on backorder). These are my first Sonos products. I've connected the Roam successfully through both my iPhone and iPad, and it's working as it should using these devices. Unfortunately I can't connect via my iMac. I get the message:"Not Connected. Your Sonos product was not found. If your product is a long way from your router, your may need to try moving it closer...."I've spent about an hour on the phone with Sonos support. We tried multiple procedures (rebooting, verifying wifi networks, re-installing the app, etc.), and seemingly last on the list was updating my OSX. I'm currently using 10.14.6. The thing is, it's an older machine (2017) and I'm just not prepared to update to the latest OSX out of fear that it will cause a major disruption in my personal and professional life.Hoping someone reading this might have some help. I need to connect via my Mac because I do not use any music streaming sites, and I want to link my iTu

3
Xander P
2 years ago
I
igorstefusContributor I
posted in Portable speakers

Terrible experience with sonos support.

Over the weekend my Sonos Roam stop working without any apparent reason and noting I tried can wake up device. It was all the time on Sonos wireless charger and was working fine and just suddenly stopped. I tried everything, charging with all charges I have at home 5v/2a. Only way to make it react at all was to plug it in. Red light shows and that is it. I tried 12s reset procedure but it did not help. I tried factory reset no response. So finally decided to contact support. At first all was looking normal. They were asking me to do all sorts of things that I already tried. I was thinking this is normal as they need to eliminate all possible solutions. I had to stop first conversation  to take a video first support person was asking me to do. After I called back second person was asking me to do more of the same and ended up with asking me to charge my speaker for an hour. I already said I did that but was thinking fine let's do that. After 1 hour third person replied to my call tellin

1
I
2 years ago
K
KeithmacVirtuoso
asked in Portable speakers

New Move on S1 system?.

Hello all, if I buy a brand new Move can I add this to my S1 system or will it be locked to S2?.Cheers, Keith. 

5
K
2 years ago
O
ODMContributor I
posted in Portable speakers

Sonos Move goes offline, Never come back online

hello,I just added a sonos move to my system last week. it was working fine until today when it went offline (showing as offline in the app) and i can’t get it back online (even with reboot or find missing product). I am on an Eero pro 6 tri-band mesh here and the house, and i can see the Move connected to the downstairs Eero in the Eero app and active.Pressing the play button on the Move sometimes starts playing a podcast, but it’s not controllable from app as showing offline despite showing online in the eero app. It’s become totally useless. should I return ?Diagnostic - 123101796ISP : XfinityRouter : eero Pro 6Thank you

3
Corry P
2 years ago
J
JecepiContributor I
posted in Portable speakers

Sonos Roam Disappointed, over priced Bluetooth speaker

My wife gave me this for Fathers day. I was excited to get it connect to my Sonos system.. I quickly learned that it will not work with the Sonos s1 controller. Well here is the problem I have A lot of money in speakers and amps, None of them are compatible with the new controller including the black amp and the Move. Looking at the compatible list very little of the equipment will move over to the new controller. And it seem that the new equipment will not work with the old. This leaves me in a predicament, I cannot setup the Roam to work with my other home equipment, I have to setup the speaker with the Gold controller. NOTE - you cannot setup Bluetooth until the speaker is registered with a controller….That was not an east task when the gold controller kept trying to upgrade my home system. Finally got it and i have 1 speaker on the gold controller , once connected i could setup Bluetooth. I closed the gold controller  and reopened and the system defaulted to trying to upgrade my sy

3
Chris
2 years ago
NPRFAN
NPRFANTrending Lyricist I
posted in Portable speakers

Roam Setup Work Around

Until my replacement for my incompatible Connect arrives from Backorder, I did not want to disrupt my complicated but working Sonos home system in order to install the required Sonos S2 app for my new Roam. Instead, I created a new account with a different email address and on a different Wifi network. I was surprised that the Roam could be the only Room on the account. I had originally thought that I needed to have one additional Sonos S2 compatible speaker. To set up the account,  Roam had to be powered on. This arrangement gives me a working Roam, with all of the music services available on my house system. When my Connect replacement arrives, I will probably set up the house system on the Sonos S2 app, allowing for the Roam to be one of the rooms in the house system. In the meantime, I have avoided the nightmare scenarios that have been discussed by the Community. Oh, did I mention that I avoided disrupting my wife's listening experience of her favorite music service, Hearts of Spa

8
NPRFAN
2 years ago
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