Get help with your Sonos Roam, and Sonos Move
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I can't group the move with other speakers, this message keeps popping up. All the other sonos speakers are connected to sonosnet. I have mesh routers, and thought i fixed it yesterday, was working for a bit. I think the problem is that it connects to one of the mesh nodes instead of the main mesh router, but mot sure. Anyone knows what to do?Thanks!
I live an three-room flat, with two rooms towards the street where I spend most of my daytime, and kitchen and bedroom are towards the yard of the house. This is an old brick house from early 1900s and the walls in the middle of the the flat are thick.In my study I have two Play:3, a Port and a Sub, and the latter is connected to my WiFi router. In my living room, I have two Sonos Five. (So this is an S2 network.) I used to have my to Play:1s in the bedroom, but this has not been working very well. Not really surprising given the distance to the rest of the devices. (It’s the same for the phone. I does not get my regular WiFi in that room.)Right now I have moved the Play:1s to the kitchen which is directly from the opening in that thick wall and closer to the study. As I test, I tried the Port in the bedroom and that seemed to worked. The idea is that the to Play:1s can help to route the signal to whatever is in the bedroom.One idea is to get a Move to have in the bedroom or in the kit
Running a Sonos Move using Boost on a BT Home Hub 6 router. The Move shows a white light and is on my system on the Sonia webpage but has disappeared from app. Have done a factory reset , chatted on help chat service but can’t fix it. Any idea what the issue is? I run two Sonos speakers and a Sonos connect in the same room perfectly so not my WiFi, seems a Sonos Move issue....
Hello A Boost has a mounting keyhole screw slot on its base so it can be (vertically) mounted on a wall. I assume it can also sit flat on a desk or shelf (horizontal). Is either type of mounting position better than the other. I would like to mount my Boost upside down (horizontal) at the top of a garden door opening, to improve reception on my Move, when in the garden. Am I ok or am I missing something. BillMR
Speakers disappearing from system. No longer visible within Sonos app nor within Spotify airplay, etc. Yesterday, I noticed it on my Android phone. Today, its on my iphone. It’s not limited to a speaker type as it’s impacted my Play 5 Gen2’s, many Sonos One SLs, Sonos One and Move. Still showing on Playbar and 1 one SL. Was there a new product release? My home lost power 6 days ago for an hour, but never had any issues in the days following. Sonos tech, please advise. One other item to note, one the speakers no long showing up, actually still streams radio.
Hi there,I bought the Sonos Move speaker primarily to use as a bluetooth speaker but I often have problems with it, especially when using Windows or Android devices. For some reason it doesnt happen as often with Apple devices.Basically the audio will cut out briefly for about half a second, and this happens at regular intervals of around 5-10 minutes. Can anyone help me with this? Is the speaker faulty or is there something that I’m not doing right? Any advice would be much appreciated. This is otherwise a great speaker. Daniel
Hi how do I get move to connect to same ghz as the rest of the system? my move keeps either disappearing or showing as offline on the app. It’s connected to the internet ok, I just can’t control it via the app. apparently, according to support the move is on 5ghz with the rest of the system on 2.4ghz. That’s as much as I understand I’m afraid. thanks
I have a Sonos S2 system running latest updates over a wired and wireless Unifi network. Speakers keep dropping from system. This morning I got 8 back up by wiring 2 to my LAN. The Sonos Move was difficult. I had to put it on a remote (wired) access point in the garden, far enough away from the other Sonos devices. I did a factory reset and re-added it to my network. All seemed find again. I put on a playlist and carried it back in the house. Now my Sonos Move is playing the playlist without any disruption, but the device is lost from the app.Sonos move is 30cm away from nearest access point and signal is great.I’m baffled and lost. Help.
Have a strange issue with my Sonos Move.When grouped with my Sonos Arc and Surround the audio intermittently drops out/skips. When ungrouped and playing audio via the Sonos app i.e. Spotify or Amazon etc, no such issues. I’ve factory reset the Move and re-booted my router.Any ideas what’s going on?
I migrated all my Sonos systems (7 not counting surrounds/sub) to a new WiFi network. The “connect 1 to a wired network” method only moved about half of my systems to the new network. The rest I had to do a factory reset and then during set up they joined to the new network. The only exception is the Port. After I reset it and go through the setup process, in which I join it to my new WiFi network, it will join to the new network temporarily, but after a few minutes it rejoins the old network. I tried resetting the Port and leaving it powered off for a few days then setting it up, but it still rejoins the old network after a few minutes. I’m not at a point in my device migration where I can alter the old network in any way (i.e. can’t change SSID or password). Any ideas?8.5.7
In my living room I have an Arc and Sub. The ARC is wired to the router. In my kitchen I have a Move. When I first set it up, I could connect the Move to the app no problem, however, after a while it disappears. If I shut off the Move, it will appear on the App as offline. If I turn it on again, it will appear and work fine. Its a bit of a pain to have to recycle the power everytime I use it. A couple of updates ago, it seemed like it was finally fixed and the move stayed connected.I did an update yesterday and now its broken again and I have to restart everytime I want to use it.Its docked when this is happening
Like a lot of other people I am deeply frustrated with connectivity of the Sonos Move connected through my mesh wifi network. While I previously haven’t been able to find any consistency in when the move sent offline, disappear from the app or was visible but without any contact, I just now found a reproduceable behavior. If I turned Off my wifi on the phone, closed the app and stood near the router of my mesh system (making sure I would Connect to that and not the satelite) and then turned on my wifi and opened the app all speakers of my system appears incl the move and could be controlled. If I then repeated the above but stood near a sattelite the Move speaker isn’t visible. But all other speakers are and working as expected. the “funny” thing is that in the last scenario that isn’t working the move and my phone is connected to the same sattelite. This problem is ONLY with my move. All other works as expected. my mesh system is Netgear Nighthawk wifi 6 mesh system with router and
Hi! I have a Sonos One (Gen 2) that is refusing to play the songs from a particular album that I recently uploaded into my Apple Music Library (so it is playing from cloud). All other Sonos devices (1 x Playbar, 5 x SLs, A Play:5 Gen 2, a Move and a Port) play the songs fine. The One was originally in a Stereo pair with an SL but when I remove the stereo pair, the SL plays the songs fine. It is just this One (non-SL)! I keep getting the encoding error message, when trying to play these songs on the One: I have factory reset, but to no avail? Any suggestions?
Does anyone know if sonos plan to update the move so it can connect to the boost.Seems absurd the the most portable device can not connect to the unique sonos wifi network while all other devices can.I specifically purchased the boost to fix the audio interuptions i was having with the move.Silly me, customer support have informed me that the move is an independent device.Strange that its not clearly marked on the box and that sonos advertise seamless connectivity and integration
Hi have a new WiFi hub and have followed the instructions on the sonos help page to set up via move or through wired into the hub directly and neither has worked. Sonos Move fails at the point it says it’s opened its own WiFi and I need to click on this but nothing is showing up as an option on my WiFi list and then when you try the alternate option to set up via cable into the hub it isn’t finding the device I have plugged in. Any ideas to how to get me back up and running? thanks
HiI have used Sonos for years and have always been able to set up groups etc from my 9 speakers that I have - I have a picture of Sonos Ones, Moves, Play Ones & Play 3s plus a player and sub This morning I am unable to connect any into groups with the error message coming up saying “Unable to Connect to that Device”This is happening via my IOS App on my iPhone 12 - both of which are up to date i.e. no updates required and is also the same via the App on my MacBook I have rebooted the devices, rebooted the speakers, deleted the apps and reinstalled them & finally rebooted the wifi connection Any ideas anyone as I have been unable to find anything on the help pages here ?
Hi,I have a set of Sonos speakers (S3, S1, SOne and SMove). What I see regularly is that the other speakers lose the IP address/connection and can’t return. The strange thing is that the Sonos Move does not seem to have this problem at all. And the problems started to occur when the Sonos Move entered the system.I see the same thing happening with my parents that have a more or less the same setup.Sonos:1x Sonos 11x Sonos One1x Sonos 31x Sonos MoveWifi:3x UAP-nanoHD - 184.108.40.206931x US-8-60W - 220.127.116.11871x USG-3P - 18.104.22.16863511I'm reaching out in this forum and not in Unifi's support channel since the Sonos devices are the only ones that have this behaviour.
Hardware:1 x Sonos Move, 2 x Sonos Play:1, 1 x IKEA SYMFONSIKNetgear Nighthawk Mesh, with 1 x MR60 (router) and 2 x MS60 (satellites) Interaction between a controlling device (iOS device, e.g.) and the Sonos Move:If a controller and Sonos Move are attached to the same MS60 (mesh satellite), the Sonos app on the controller CANNOT see the Sonos Move. If a controller and Sonos Move are NOT attached to the same MS60 (mesh satellite), the Sonos app on the controller CAN see the Sonos Move.The other Sonos devices are always visible to a controller, regardless of mesh device association. This is consistently reproducible, and persists beyond repeated full resets of the Sonos Move. HELP!
Hello,I have a factory reset Move (flashing green) and am unable to set it up due to not having a private network (the wifi I use is a public network with both a username and password required to log in). Since I won’t be able to use it normally due to an inability to set it up, just Bluetooth functionality would be great. Unfortunately, the back switch button for Bluetooth does nothing – presumably because it is not setup. Is there a way to bypass straight to Bluetooth functionality without the move itself being setup? And if not, is there anything at all I can do with my Move, or is it just a brick until I can get to a private network? Thank you so much,AJ
Good evening, I’ve had my Move for about 4 months now and usually have it sat on its base. However, whenever I take it off to use it elsewhere in the house, the battery dies really quickly? For example, today I took it off the base (it hasn’t moved from there in a few days so should be fully charged) and into the room I work out in for about 45 minutes (of music play time). I then turned the music off and went about my evening before grabbing it 2 hours later to take back upstairs, by which point it was totally dead. This has happened on a few occasions and I’ve never actually attempted to have it running on battery for longer than that. Surely this isn’t normal? Can I expect that sort of performance or is it likely my unit has a bad battery? Any help appreciated before I contact Sonos! Joe
My Sonos Move will not reconnect to the rest of my system after we had a power outage and lost Wifi for a period. Wifi router has been rebooted and I have followed all the steps on the app. Note that I am using the S1 app as 2 of my 5 devices are not compatible with S2. I have submitted diagnostics, number: 725298348
Are there any known issues with Move and WiFi mesh networks, in my case Plume Networks? I have been having issues connecting my Apple devices using AirPlay 2 to my Sonos Move, but only when I move it. I can connect without any issues when the Move is at it’s base. Ie it is connected to its typical WiFi pod, and that WiFi pod happens to be Ethernet connected to my router. However, when I move the Move into another room I can always see the Move listed on my Apple devices as a speaker that I can AirPlay to, but it typically, but not always, fails to connect. Also, sometimes, when it is playing music away from its base, after using it for a while it disconnects and I’m unable to connect it again. As a note I have tried multiple devices, iPhones (XS and 11) an an iPad, all on the latest O/S. Also, I am NOT using SonosNet, ie everything is connected to the same WiFi network, none of the Sonos devices are connected to Ethernet. I have confirmed that I always have solid WiFi signal stre
I recently added a Boost to my system, as the core wifi network uses a set of extenders and I kept getting the ‘wifi extender’ error message. However, because the system includes a Move - which apparently cannot connect to the Boost - the message won't go away (unless I power off the Move and exclude it from the system). Any suggestions? It’s super annoying that the system won’t function together properly.
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