Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,249 Topics
  • 6,995 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1249 Topics

B
bendiepContributor I
posted in Portable speakers

Sonos Roam - Using bluetooth while in WiFi range

HiI’ve noticed something quirky about the Sonos Roam. When I pair the Sonos Roam to a Nintendo Switch via bluetooth at home (in range of my home WiFi). The Roam refuses to prioritise the bluetooth audio signal over the WiFi. It eventually does swap over after 10mins or so.  However when I do the same test with the Sonos Roam and an iPhone, it works fine instantly.  I can’t seem to find any setting in the Sonos app to choose the audio source for the Roam either. Also when I pair the Nintendo Switch to other bluetooth devices (earphones/headphones), the audio connection works fine (so I don’t think this is an issue with the Nintendo Switch itself).Has anyone else experienced this? Is there a fix for this?

2
A
2 years ago
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twukEnthusiast I
asked in Portable speakers

Sonos Roam flashing red light on charging base

I noticed this morning the battery was low on the Roam (amber status light), so placed it on the Sonos charging base. Just noticed the base itself has a flashing red light on front. Does anyone know what this means please?

22
Pede67
2 years ago
M
matt4566Contributor I
asked in Portable speakers

Sonos Roam wireless charger extending with an adaptor

Hello,Just bought a wireless charger for the Sonos Roam and it isn't long enough to reach the plug socket in the place I wish to put it. Is it possible to use an adaptor? Or will this impair the function? If it is possible are there any recommended ones or will the basic type they sell on Amazon suffice? Thanks in advance  Matthew 

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M
2 years ago
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phairphairContributor I
posted in Portable speakers

Using Roam for ThinkPad speaker

I recently switched from using a Move for my external laptop speaker to a Roam to save space on my desktop.The Move always connected seamlessly and automatically with my laptop as the default audio regardless of whether the laptop had gone to sleep or was shut down and restarted. As long as the Move was on and in Bluetooth mode, it connected automatically.On the other hand, the Roam disconnects every time the laptop goes into standby, so I have to manually re-connect through the Windows 10 settings interface several times a day.I haven’t found settings I can tweak to fix the issue either in Windows or the Roam….I’d appreciate any thoughts on solutions to get the Roam to connect automatically via bluetooth as the default speaker just as the Move would. Thanks!

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P
2 years ago
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gcharleswContributor I
posted in Portable speakers

Sonos Roam battery draining when fully turned off

Is there something wrong with my Roam? I fully turn my Roam off after use (hold button in for 5 seconds until extended sound plays). However when I then went to use it, the battery had drained significantly and needed to be charged before use. So, I decided to run a test: 4 weeks ago I fully turned Roam off. 2 weeks later turned it on and battery at 100% - great. 2 weeks later battery now at just 95%??is this normal?

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G
2 years ago
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pingzContributor I
posted in Portable speakers

Can’t wake up Roam using playback button after 13.4 update

As stated in title. Any suggestions please?

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Ken_Griffiths
2 years ago
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StaringoutsideContributor I
asked in Portable speakers

Can I Bluetooth pair the Roam to my Iphone without wifi setup enabled?

Can I Bluetooth pair the Roam to my Iphone without wifi setup enabled? 

1
Airgetlam
2 years ago
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PacoSContributor I
posted in Portable speakers

Endless problems with Sonos Roam

Hey everyoneIs there anyone else here having issues with Roam? I do, and hasn’t stopped since I bought it. It lasts no more than a couple of days connected to WiFi and then I need to reconfigure it again. Battery doesn’t lasts as much as Sonos claims. Microphone can’t be turned on (I guess is because Roam gets disconnected from network).I have other three Sonos products which have no issues, but this little guy has really disappointed me. And yesterday I decided to call Customer Supports which really wasn’t helpful at all claiming that I have a network issue which it is not. I have my home with a lot of smart devices and none has a single problem with network.I do really want to take it back because it has really a waste of money. Any thoughts?

2
el rubio
2 years ago
K
KeithFMAvid Contributor I
posted in Portable speakers

At my wits end with Roam

Initially there was the software issue on BT Halo, re: 5ghz/2.4ghz connection. Now, and worse recently, connecting to it using Airplay 2 (from 3 iPads, an iMac M1 and 2x iPhones) is a nightmare! Even the Sonos S2 app takes ages to find it, tries to ‘fix it’ and stumbles along. Even when it’s next to the router. I originally planned to buy two for stereo (the internet evidently says not yet on this one) & hoped that Sonos would improve it’s functionality with Beam to provide surround option like its other products. All software is up to date. But at the moment I can only successfully use it at our house in Spain as a patio speaker! And a very expensive one. 

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controlav
2 years ago
A
ace151Contributor I
posted in Portable speakers

SONOS ROAM doesn't work

I bought my sonos roam 3 weeks ago and have struggled with it left right and centre. As far as I can tell there are 4 main problems The first problem I found was that the audio would spontaneously drop out while listening to video and sometimes any audio that isn't played through the sonos app.  The second problem is that the bluetooth just doesn't work (excluding 2 days of it functioning last week) The third is that the sometimes the buttons just don’t do what they say they should do in the manual. Sometimes the power button doesn't work, the bluetooth never connects, the volume buttons sometimes don’t and I am yet to be able to use the smart assistant.  The final problem I have found is that the device can't pair with other SONOS speakers, of which I own 8. I also think that sonos needed to be clearer that this speaker would force customers to upgrade to the Sonos S2 app as I basically can't use my Play 5’s anymore because they are incompatible with the S2 app.  After being a long te

4
J
2 years ago
J
John5573Contributor I
asked in Portable speakers

Sonos Roam unworkable or usable just frustrating

Been trying to us new Sonos roam for a couple of days now and it is just so frustrating.I have the same issues as may others already listed on here.Sound plays for a short time then stops, when looking at app it says everything still playing.Have tried support who suggest I reboot my router.Not sure how this can help as the issue happens on both Wi-Fi and bluetooth.  Had no issues with rest of my Sonos speakers.I’ve submitted another diagnostic 850834206.  This was during the issue, not sure what difference it will make as support said my last diagnostic was fine.What I can’t understand is that this is obviously a common and known issue since launch by the looks of this forum, yet there is no answer.  I’m not sure how this has not been mentioned in the many reviews I read prior to purchase.Looks like this may have to be a return as there doesn’t seem to be any answers here.

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S
2 years ago
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splinkyhooContributor I
asked in Portable speakers

Roam won't move between access points

I recently got a Roam, and am running into trouble with AirPlay over WiFI. When moving my Roam around the house, I get audio drop-outs and stutters. This happens when I move the speaker, and isn’t affected by the location of the audio source.I have a an Eero mesh system that consists of two Eero Pros that are connected to one another via gigabit ethernet hardwired backhaul, and a third Eero Pro that is connected wirelessly. They are not running any of the experimental features and it’s been a rock solid system for literally years with multiple devices.I looked at the eero app, and lo and behold the Roam does not (wait for it) roam between access points. It picks the one that’s closest to it at power-on (or possibly, the one it was closest to when originally set up), and does not switch.It seems like it’s a known issue that the Roam does not move between WiFi access points per this comment in another thread: Rebooting when moving it around kind of defeats the roaming ability of the Roam

12
lucasec
2 years ago
S
SavershimContributor I
posted in Portable speakers

i think I got a faulty Roam

Hello all, I think I got a faulty Roam, it was working fine till today, the led light flashes red, if I hook it to the charger, its a solid red. I’ve tried to reset it by long oressing all the buttons to no avail, unfortunately it seems Sonos has no customer service over the weekend in the US, anyone run into this issue? Any thoughts on gow to fix it, or am I stuck with a faulty Roam? Thanks in advance!

32
D
2 years ago
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benbggAvid Contributor I
asked in Portable speakers

Roam 13.4 update

Since I updated to 13.4 - (which on my beam +ones works great with DTS btw), I’m finding it simply impossible to get my Roam pair to establish a stable connection.I’ve lost count of the number of times I’ve tried to setup again from factory - but I always get the same issue, one of the pair goes offline after about 30 seconds.I have 2 APs in my home and I’ve tried on one of them in case this could be the issue but same result.

2
Airgetlam
2 years ago
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pihrmContributor I
posted in Portable speakers

Sonos Move and Netgear Nighthawk Mesh

Hardware:1 x Sonos Move, 2 x Sonos Play:1, 1 x IKEA SYMFONSIKNetgear Nighthawk Mesh, with 1 x MR60 (router) and 2 x MS60 (satellites) Interaction between a controlling device (iOS device, e.g.) and the Sonos Move:If a controller and Sonos Move are attached to the same MS60 (mesh satellite), the Sonos app on the controller CANNOT see the Sonos Move. If a controller and Sonos Move are NOT attached to the same MS60 (mesh satellite), the Sonos app on the controller CAN see the Sonos Move.The other Sonos devices are always visible to a controller, regardless of mesh device association.  This is consistently reproducible, and persists beyond repeated full resets of the Sonos Move.  HELP!

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V
2 years ago
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SaracenPaulContributor I
posted in Portable speakers

Sonos Play 5 Gen 1 - Solve No Power Issue by making it battery powered :D

Having read many forum topics on how to diagnose and fix the ‘no power’ problem for Play 5 Gen 1’s i decided to try and bypass the AC to DC power components and power the speaker directly from batteries and thus create my own version of the Sonos Move!!

3
S
2 years ago
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KeithFMAvid Contributor I
asked in Portable speakers

Has the stereopairing continual drop out on the Roam been resolved?

Has the stereo drop out, and it’s reliability, on Roam been resolved yet?

4
Ken_Griffiths
2 years ago
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bb007Contributor I
asked in Portable speakers

Having issues connecting to Sonos Roam

I am having trouble connecting to my Sonos Roam. My husband just got it for me and I was able to connect after opening it. But I could only listen to music in Sonos App. When I try to connect via Bluetooth, I hold the power button for over 5 minutes and still the light does not show up. Then after trying that it did not connect to my WiFi anymore. I reset my router but now I cannot connect. I hold down the play and forward button like instructed in the set up, but still nothing connects. Should I just take it back to the store and get a JBL or something?

3
G
2 years ago
User63453
User63453Avid Contributor III
asked in Portable speakers

Roam stereo pair unpairing over time

I’ve noticed that our Roam stereo pair occasionally breaks every wk or 2 and forces us to re-pair them. Any idea why this is? Are they turning themselves off to save power and then forgetting their st. pair? Anyone else experience this?

6
Ken_Griffiths
2 years ago
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JamesVContributor I
asked in Portable speakers

Sonos Roam not grouping with Sonos One

I have just purchased a Sonos roam and am trying to group with the play/pause button method, it worked fine when we first got the roam but isn’t now. When I hold down the play/pause button I hear two tones, and then it immediately swaps the audio to the one rather than grouping them. If I try to let go before the second tone the music just pauses. Not sure what’s going on here, any advice? 

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Corry P
2 years ago
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THADCContributor I
asked in Portable speakers

How do I wirelessly connect my Sonos Roam with my Sonos One

Hi. Ok, so my Sonos Roam is connected via bluetooth to my laptop. However, I need it to connect to my Sonos One via Wifi. When Roam is paired to laptop via bluetooth, the blue light is on (indicating paired I guess). However, i was expected it to simultaneously be connected to my Sonos One via wifi. That does not seem to be happening. Please don’t tell me this can’t work.Its literally the only reason I went with Sonos (to connect via bluetooth from the Roam while both my Roam and One are synchronous via Wifi)

2
T
2 years ago
Y
yirContributor I
posted in Portable speakers

Why is access to sonos server needed to stereo pair sonos roam?

While trying to stereo pair a set of roams when no internet is available the app says to check for the internet connection.  This seems really strange as it should not be needed. The local system (roam in this case) should only need the wifi signal. As long as the app is connected to the same wifi it should be able to configure the speakers for stereo operation. I should clarify that I have used the system like this for some time now. It is just not reliable, meaning that sometimes I get the message stating that this operation cannot be performed and to check the internet connection. It is really frustrating that a simple operation like this cannot be performed reliably. My old pair of Bose revolve can do this even in bluetooth mode: No wifi, no app or anything else needed.

3
Corry P
2 years ago
S
straumliContributor I
asked in Portable speakers

Sonos Roam drains the battery due to frequent (unwanted) wake ups

Imo this is a bug and not a feature.The Roam is from what I understand, by design, waking up when the Sonos client/app is put to the foreground. When awoken the battery starts to drain, resulting in the orange led flashing every other day or so.My issues:Imo auto-wake should be a setting, most people are happy to press the buttons instead Auto-sleep is clearly not working or the wake/sleep/wake sequence needs allot of power optimizations In our household the two roams also wake due to background activity of the Sonos app, so without actually opening the Sonos app. Not sure if this is related to activity of our 5.1 ARC setup? I need to reset the Roam pair as stereo-pair everytime this happens. 

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D
2 years ago
B
BloomingsContributor I
asked in Portable speakers

Sonos Roam

I am having difficulty in setting up thee Sonos Roam.It will not connect to my network

6
Corry P
2 years ago
R
raymakesmerchContributor I
asked in Portable speakers

Sonos Roam starts smoking and melted USBC Cable.

I have a Sonos Roam and all of the sudden it started smoking. I immediately unplugged it from the wall and noticed the USB C cable was starting to melt into it. It no longer powers on. has anyone else experienced this?This speaker is usually kept in our bathroom and perhaps the condensation built up? This is just crazy to me.   

5
R
2 years ago
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