Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,263 Topics
  • 7,055 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1263 Topics

R
ritad1905Contributor I
posted in Portable speakers

REALLY frustrated with the Roam

I bought the Roam, this is my second time trying to connect to it outside my home.  It is a brick.   I can’t connect to the bluetooth, had to reset it.  Now because I am not home, I can’t set it up in my Sonos system/on my account.  WHY?  It is dead weight and it should not be this difficult.  Waste of money.

1
G
3 years ago
W
wilwong829Enthusiast II
asked in Portable speakers

Charging the ROAM

Just wonder if I can use this PD charger to charge the ROAM? Would it be too much for it and negative to the speaker? 

1
James L.
3 years ago
Machado
MachadoContributor I
asked in Portable speakers

How do I make sure my speakers are connected to the main node of a mesh WiFi system?

I keep getting the error message that one or more of my speakers is connected to a mesh WiFi and should be connected to the main node. My whole mesh WiFi system has the same name and password.  Even my extenders have the same name and password. How do I make sure my Roam and Move speakers are connected to the “main node” of the mesh system? Should I disconnect the extender and other mesh devices and reconnect my speakers to the WiFi, then plug everything back in? Thanks in advance for any assistance. 

1
Xander P
3 years ago
G
geekjitsuContributor I
asked in Portable speakers

Sonos Port won't move to new WiFi network

I migrated all my Sonos systems (7 not counting surrounds/sub) to a new WiFi network.  The “connect 1 to a wired network” method only moved about half of my systems to the new network.  The rest I had to do a factory reset and then during set up they joined to the new network. The only exception is the Port.  After I reset it and go through the setup process, in which I join it to my new WiFi network, it will join to the new network temporarily, but after a few minutes it rejoins the old network.  I tried resetting the Port and leaving it powered off for a few days then setting it up, but it still rejoins the old network after a few minutes. I’m not at a point in my device migration where I can alter the old network in any way (i.e. can’t change SSID or password). Any ideas?8.5.7 

1
Rowena B.
3 years ago
A
AJ26Contributor I
asked in Portable speakers

Move Bluetooth with no private WiFi/setup

Hello,I have a factory reset Move (flashing green) and am unable to set it up due to not having a private network (the wifi I use is a public network with both a username and password required to log in). Since I won’t be able to use it normally due to an inability to set it up, just Bluetooth functionality would be great. Unfortunately, the back switch button for Bluetooth does nothing – presumably because it is not setup. Is there a way to bypass straight to Bluetooth functionality without the move itself being setup? And if not, is there anything at all I can do with my Move, or is it just a brick until I can get to a private network? Thank you so much,AJ

1
106rallye
3 years ago
D
Dcgman#1Chromatic Producer I
asked in Portable speakers

Port/Boost on the way

I just received my Move today. All set up and playing. Sounds great. I have both Port & Boost coming next week. Question. All my Sonos is on my wifi router. When I get my Port and Boost should connect my Port first before connecting my Boost? Is there a certain procedure to connect Boost when all of the Sonos are already on a router wifi? 

1
Airgetlam
3 years ago
M
MidFContributor II
asked in Portable speakers

Can't group stereo-paired Move speakers with my gen2 Play:5

At my office, I’ve successfully set up and stereo paired 2 Move speakers and also wirelessly set up my Gen2 Play:5 to the same wifi network (both listed as WM: 1). I have no problems playing music on either the Move speakers or just on the Play:5. When I start playing on the Move speakers or the Play:5 and then group with the other Room, the Sonos app shows the little music playing bars on both rooms. But no sound comes out of the speaker(s) I just checked to be grouped. So, if I’m playing on the Play:5 and check to group the Move speakers, all looks normal on the Sonos 2 app but no sound comes from the Move speakers. And vice versa - start with the Move speakers, group with the Play:5, get no sound from the Play:5.I don’t know if this is relevant, but I think I read in some Sonos community thread that problems grouping with Moves could be alleviated by setting up the Move speakers on the 5Ghz band and maybe selecting a different channel. This is a little out of my depth, but I don’t s

1
James L.
3 years ago
J
jds992Contributor I
posted in Portable speakers

Left Roam on wireless charge all night and has flashing orange light and won't turn on

Left the Roam on wireless charge and has flashing orange light constantly (low battery) and won't turn on, it was not in use and had previously charged on this wireless charger no problem. UPDATE:Seems to be charging with cable now, seems like the wireless charger didn’t charge the device despite it working previously, the charger was in spec so no idea why it hasn’t charged by wireless but definitely something I need to look at as wireless charging is important. I used the same plug to charge the device by cable and no problem.

1
Corry P
3 years ago
D
DanMetContributor I
posted in Portable speakers

Roam can’t connect to Internet

Hi my brand new Sonos roam is currently connected to my home WiFi which has a perfectly working internet connection but when using Google assistant it says it “can’t connect to the internet right now, check your router” I’ve checked the router, disconnected and reconnected to the network, turned everything off and on again. Still the same issue what do I do?

1
Corry P
3 years ago
G
GregnixonallstarsContributor I
asked in Portable speakers

Wifi Extender + Boost + Move

I recently added a Boost to my system, as the core wifi network uses a set of extenders and I kept getting the ‘wifi extender’ error message. However, because the system includes a Move - which apparently cannot connect to the Boost - the message won't go away (unless I power off the Move and exclude it from the system). Any suggestions? It’s super annoying that the system won’t function together properly. 

1
buzz
3 years ago
I
IanClarkContributor I
posted in Portable speakers

Sonos Move won’t play anything via voice command

Hi, Alexa responds that it is playing something but nothing comes out.  I can play via the Sonos app fine.  I have tried with Spotify, tune in, Apple Music, Amazon music with no luck.  Very disappointed!

1
Corry P
3 years ago
C
cjha_Contributor I
posted in Portable speakers

Setting up Sonos Move on multiple and accounts

Hi there, I've been having the hardest time setting up my sonos move. I have two sonos speakers (the SL one and sonos move) and two wi-fi routers. How do I add them both to the same account, so that when I switch to one wi-fi router, it automatically connects to the sonos system connected on there? Because currently the sonos move and the sonos SL One are connected to acocunts on separate mobile devices, but I'd like for these two accounts to be able to connect to both of these speakers. Every time I try to add product / join system for the Move it keeps buffering and the options to add accounts are grayed out even though I’m already connected to the appropriate router.  I'm outside of the service countries and I can't make international calls at the moment so I’d appreciate any/all help on here. Thanks!

1
106rallye
3 years ago
J
Jgalla3000Contributor II
asked in Portable speakers

Sonos Move battery life - Help!

Good evening, I’ve had my Move for about 4 months now and usually have it sat on its base. However, whenever I take it off to use it elsewhere in the house, the battery dies really quickly?  For example, today I took it off the base (it hasn’t moved from there in a few days so should be fully charged) and into the room I work out in for about 45 minutes (of music play time). I then turned the music off and went about my evening before grabbing it 2 hours later to take back upstairs, by which point it was totally dead. This has happened on a few occasions and I’ve never actually attempted to have it running on battery for longer than that.  Surely this isn’t normal? Can I expect that sort of performance or is it likely my unit has a bad battery? Any help appreciated before I contact Sonos!  Joe

1
Rowena B.
3 years ago
J
jk21Contributor I
asked in Portable speakers

Roam: Bluetooth keeps disconnecting

Paired Roam with my Mac successfully. Works for a while then switches to wifi. How can I turn off wifi or stop the switching. I want to use the bluetooth pairing with my Mac.

1
Corry P
3 years ago
T
Tch1Contributor I
posted in Portable speakers

Sonos Move and Orbi Mesh problems

I’ve been having problems with my Sonos Move disappearing from my Apps and really bad battery life.  I have an Orbi mesh Wi-Fi system and guessed that the problem might have something to do with the way the 2 systems integrated.  I was running without a wired connection so on the Wi-Fi rather than Sonosnet. I tried adding my Boost back into the system and reverted to Sonosnet and all my problems have disappeared.  Much better battery life and no missing speakers.  I of course rebooted everything to minimise the chance of any conflicts.  Interestingly the Boost is plugged into an Orbi satellite (based on central location) and seems to work fine.  I’ve added the post in the hope that it might help others.  

1
ratty
3 years ago
B
BajansaintContributor I
asked in Portable speakers

Sonos Move not visible on App.

My Sonos Move will not reconnect to the rest of my system after we had a power outage and lost Wifi for a period. Wifi router has been rebooted and I have followed all the steps on the app. Note that I am using the S1 app as 2 of my 5 devices are not compatible with S2. I have submitted diagnostics, number: 725298348

1
Paul A
3 years ago
S
simplybricContributor I
asked in Portable speakers

Sonos Roam not showing in the System

I installed a new Sonos Roam to my actual system, composed by some Ones, some Symfonisk and a Sonos Boost. After the process the Roam is not showing up in my System, but strangely if I chose the option “Change Network” I have the option to change its network together with the other speakers.My network is composed by a Salt Fiber Box (Swiss Provider) with 2.4Ghz and 5Ghz network, and the boost connected to it.

1
Airgetlam
3 years ago
S
Stefan306Contributor I
posted in Portable speakers

Linking Sonos Roam

Hallo,Sinds dit weekend heb ik mijn Sonos Roam binnen. Na de installatie wou ik graag via Wifi (d.m.v. de Sonos app of via Spotify verbinden met de Roam) muziek afspelen, alleen na enkele seconden (hooguit 2 minuten) valt de muziek uit. De Wifi-verbinding is wel goed (de andere Sonos Speakers werken wel (Sonos Play 1 en Play 3). Via Bluetooth lijkt hij wel te werken. Iemand een idee waar het aan ligt? Hey,Since this weekend I have received my Sonos Roam. After installation, I would like to play music via WiFi (using the Sonos app or via Spotify to connect to the Roam), only after a few seconds (at most 2 minutes) the music stops. The Wi-Fi connection is good (the other Sonos Speakers do work (Sonos Play 1 and Play 3). Via Bluetooth it seems to work. Anyone have an idea?

1
Xander P
3 years ago
N
NicoIasContributor I
asked in Portable speakers

Sonos Roam disconnected

Hello,I received the Roam sound system for 2 days and it no longer responds at all despite the on / off button pressed, the play / pause buttons pressed and not even the possibility of reinitializing. Only a white light is constantly on above the "micro" logo. Has anyone ever had this problem and was able to solve it?thank you !

1
James L.
3 years ago
G
gmjrContributor I
asked in Portable speakers

System was 100% reliable until the Arc

 I started my Sonos system with a Move, which was remarkably easy to setup and has worked flawlessly.  Next I purchased the subwoofer and added a pair of One SLs (with which I created a stereo pair).  Again, all setup could not have been easier and all components--including the app--interacted without even a minor glitch.  All of these products, incidentally, we're acquired in the last couple of months.   Two days ago I picked up my Arc from Best Buy and the only thing that works consistently now is the Move.  The Arc works fine by itself, but the One SLs and the subwoofer will not connect at the same time.  We have tried the app on 4 devices (2 IOS and 2 Android)--two of them don't even show the Arc.  We have followed troubleshooting to the letter, unplugging/plugging countless times, doing factory resets on all components repeatedly, resetting the wifi router, etc.  At no time in the countless iterations of this process would all components appear in the app at the same time; further

1
Rowena B.
3 years ago
C
ChristianDenmarkContributor I
posted in Portable speakers

Move is not charging in ring

HiI just got a Move, at first all seams to work fine, but after some hours on the charging ring it just stoped working. The battery was flat and it didn't charge on the ring. Charling directly with USB-C works fine and it connects and play fine. The charging indicator on the app is only on when the USB-C is connected. I have tried multiple outlets (they all works for all other devices). I have tried to measure the power from the connectors on the ring using a voltmeter, no indication of any output. Any fix ? Regards Christian

1
Mark P
3 years ago
M
MTrowbridgeContributor I
posted in Portable speakers

Sonos Roam Charging Performance

Any one else struggling with their new Roam?Using the new wireless charger and cable and the battery has gone up 7% in 50 mins whilst the system is off. 

1
Corry P
3 years ago
T
Tremel3Contributor I
asked in Portable speakers

Roam Speaker

Does Roam work on any WiFi network or just the one you set it up with. Reason I bought was to travel with and not have to use Bluetooth when a WiFi network was available. Now that I read about it only seems that it works with the home WiFi network.

1
Airgetlam
3 years ago
L
LDGContributor I
asked in Portable speakers

Captive portals

Hi Sonos, I have purchased a Sonos Move. I am currently based where I only have access to a captive portal network. Without sending the Move back to New Zealand is there any way I can enable the Bluetooth without registering the device?

1
Ken_Griffiths
3 years ago
R
Richard_8Contributor II
posted in Portable speakers

sonos roam

I seem to have an issue with the battery life of my new Roam. Also - it isn't entirely obvious when the Roam is on or off. A few times I have picked it up to use and there has been no charge left. It seems to be a real user oversight.

1
G
3 years ago
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