Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,261 Topics
  • 7,035 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1261 Topics

U
User299277Contributor I
posted in Portable speakers

roam chronic issues.

Sonos roam has been a nightmare for us as a custom installer. I chronic issue with not showing up in the app. This device has cost me hundreds of dollars in service calls to our clients. the device is used and plugged in with out ever being removed from the room. And it constantly falls off the app.Frustrating is a nice way to put it. PITA is better. I have this same set up in my own home and have had nothing but problems exactly as my customers have with it falling off the app. We have done the router reset so many times and yes it comes back with in a few days it’s gone again. Sonos seems to have gone down hill since going Public. We are over this product. I will not let customers purchase it with any support from us any longer because of these issues. 

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G
1 year ago
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EmzanoodleContributor I
asked in Portable speakers

Turning off Mic light on Roam

Hi alli was wondering if it is possible to have the mic activated on Roam without having the light on? I purchased it as a replacement for an Amazon Echo Dot in my bedroom, which controls lighting etc.  But even though the light is small, I find it irritating at night. Thanks! 

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Mr. T
1 year ago
M
MoniContributor I
asked in Portable speakers

Connecting to Roam via bluetooth from other phone

Hello, I got my Roam speakers set up through Sonos app and can connect through bluetooth. Now, my husband would like to connect via bluetooth from his phone. He is logged in through my Sonos account. Unfortunately, he can connect via bluetooth with his phone ONLY when I am connected first! The moment I upair my device, his phone doesn't see Roam over bluetooth.Is this normal? My husband would like to use it as a regular Bluetooth speaker...Can Roam be connected through bluetooth with another device??? Thank you.

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Corry P
1 year ago
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Cooney01Contributor I
asked in Portable speakers

Sonos Roam Airplay Wont Resume After Pausing

After pausing the Sonos Roam while using Airplay, the speaker refuses to resume once play button is pressed yet still shows the speaker is connected over airplay/wifi. Have seen several community discussions about this yet no answer. Please help Sonos this is insanely frustrating. Having to disconnect and reconnect is not how the speaker should work. 

1
Ken_Griffiths
1 year ago
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SjluluContributor I
asked in Portable speakers

sonos roam not working or charging

My sonos roam is a year or so old, I used it last summer on my deck. I had some initial difficulties keeping it linked to my system, it would often go offline and I would need to restart it.  But earlier this week I went to use it and it was dead. It was on its original charger, but not charged. I plugged it into a different outlet changed the cords and usb, still wont charge. I am not sure what to do next. I’m bummed as it doesn’t look like customer service is that great.  I was hoping to just get a replacement, as its not that old. Thanks for any info/insight you can share.SjLulu 

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Airgetlam
1 year ago
S
ScottHallContributor I
asked in Portable speakers

Sonos Move takes up to 45 seconds to start playing

I have a small house (840 square feet/78 square meters) with a Sonos One and a Sonos Move, both connected through Amazon Echo (Alexa). When I play music (grouped or ungrouped, using Alexa or using the App, using Amazon Music, Spotify, or Sirius XM as source), the One begins playing immediately, but the Move will take up to 45 seconds before any sound happens. I can be standing right next to the Move, say “Alexa, play <song title>,” and it will respond from that speaker - “Playing <song title> by <artist> from Amazon Music,” and it will take 30-45 seconds for any sound to come out, and it will be 30-45 seconds into the song. If the two speakers are grouped, I’ll hear the first part of the song playing on the Sonos One, and the Move will eventually join the song already in progress.This also happens if I switch music - Don’t like the vibe, so I change stations or playlists. The One picks up right away but the Move takes a while. Once it’s playing there are zero issues -

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Ken_Griffiths
1 year ago
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davidkiaContributor I
asked in Portable speakers

Sonos Move doesn't work with freebox os 4.7

Hello,My Sonos Move has stopped working since I changed freebox routers. (N and AC standard). There is no G available. It shows me a problem as soon as I enter the wifi key. Before, all steps are detected. Can you help me ?Bonjour,Ma Sonos Move ne fonctionne plus depuis que j'ai changé de routeur freebox. (Norme N et AC). Il n'y a pas de G disponible. Il m'affiche un problème dès que j'entre la clé wifi. Avant, toutes les étapes sont détéctées. Pouvez-vous m'aider ?

1
Corry P
1 year ago
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Toby24Contributor I
posted in Portable speakers

Can my Roam work with Echo Dot without having to reset it constantly?

My situation:I bought a Roam to replace my Echo Dot (2nd gen) & Oontz Angle 3 setup. 1st problem: Alexa doesn’t work on Sonos in my country. This incredibly pissed me off, as that’s why I bought it. Alexa is mentioned on every add for the Roam in the Czech Republic, and nowhere (other than this group) is it mentioned that it doesn’t work. It turns out that Sonos knows this, but doesn’t bother to tell prospective customers. So now I trust Sonos about as much as a used car salesman.2nd problem: The speaker sounds amazing, so I decide to just pair it with my Echo dot. It works fine at first, but after a day or two, music starts skipping. After deleting the dormant bluetooth pairings on the Echo dot, this was fixed.3rd problem: The Roam randomly drops the BT connection. (I have them almost next to each other). So now I have to constantly go into the app to reconnect them. Side note: 2 years with the Oontz, and probably did that three times total.4th problem: I’m getting fed up with my

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J
1 year ago
J
Jayman73Contributor I
asked in Portable speakers

Cannot connect Roam to wifi

Just got a Roam yesterday and can’t connect to my wifi to set it up. On the S2 app. All other speakers work on the app. Modem is a hitron CGNVM-3582, pass phrase uses all numerals. Any advise out there. Have tried the factory reset but that didn’t help. Would prefer not to cycle modem and don’t see why that would be the problem.

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Corry P
1 year ago
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TJJContributor I
asked in Portable speakers

can’t connect new product

HiI received a roam speaker for Christmas and set it up in the relatives home I was staying in. I am now home and can’t connect to our home system. I’m trying to reset it by holding the play/pause  button while pressing the power button on and off but nothing is happening (i.e flashing orange and white light changing to green).

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T
1 year ago
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SchemerContributor I
asked in Portable speakers

Roam gives a single amber flash, otherwise not working and seems dead

Roam seems dead.  It has no lights and holding power does not work nor will a hard reset.  I have tried multiple charges, ensuring they had adequate power.  When I take it off the charger, it flashes an amber light, once, and that is all that happens (no sound).  It is not found in the Sonos app.  Relatively unused and in good condition otherwise.  Is it dead?  Anything else that can be tested to bring it back to life?

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buzz
1 year ago
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Barb99Trending Lyricist I
asked in Portable speakers

roam doesn’t connect —wifi or Bluetooth

I cannot connect via Sonos app or Bluetooth. In the app it says “offline”. I can’t see it in AirPlay. I do have several Sonos speakers that work just as they should (wifi and AirPlay). My roam has been plugged in for awhile so I think I can eliminate battery or wireless charging (don’t own it) I did try powering it down  I walked through find missing products multiple times. Note that restarting my router is a 12 min task.The chat box appears to walk you through the help steps again so that seems useless. Thus here I am since the office is closed  anyone have an idea? 

1
B
1 year ago
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KingCrimsonFanContributor I
posted in Portable speakers

Connecting Plenue R to stereo paired Moves via bluetooth

Has anyone connected a Plenue R player to stereo paired Moves via bluetooth.  It seems I can only connect to one speaker or the other.  The player does not seem to recognize a paired set and stream to both.  Is this just something wrong in how I set up the stereo pairing?  Is there a way to make a bluetooth device recognize the pair as just one device?  Any suggestions?

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J
1 year ago
G
Glenn.Contributor I
posted in Portable speakers

frustrated

Please can someone help me set up my second move I’ve just had delivered so I can listen in stereo.  

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N
1 year ago
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BlaahContributor I
asked in Portable speakers

sonos move doesnt work with out the charging base

Hello Guys, i have the following problem. I want to use the battery mode of the sonos one but it stops working when it is removed from the charging dock. It also does not turn on when not on the charging dock although according to the app the battery is fully charged. It works only when placed on the charging dock. Has anyone had this problem? thanks in advance!Stan

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Airgetlam
1 year ago
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Dany1974Contributor I
asked in Portable speakers

Move

Bonjour, j’ai deux one et un Sub que je peux faire jouer en même temps. Est-il possible d’ajouter un Move en plus et qu’il puisse jouer aussi en même temps que ce que j’ai déjà ? Merci

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G
1 year ago
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Jw121Contributor I
asked in Portable speakers

multiple roam connections

Is it possible to play through more than one roam speaker at the same time?

1
melvimbe
1 year ago
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rob_cContributor I
asked in Portable speakers

iPhone cannot see Sonos speaker

I have a Sonos Flare speaker which my iPad will connect to (via Bluetooth) without any issues.However I cannot get it to work with my iPhone. My phone can’t seem to see the speaker. Any ideas?My phone connects fine to the bluetooth devices

1
G
1 year ago
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BbeamishContributor I
asked in Portable speakers

syncing my tv via Bluetooth to sonos speakers

Hi- I'm trying to connect my TV via Bluetooth to my sonos system. Is that possible?

1
G
1 year ago
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dewantContributor I
asked in Portable speakers

unable to pair two sonos roams together-

I recently purchased two Sonos roams with the intention of pairing them to play music in stereo.They are both set up in the wifi system, will play music separately and together on AirPlay but when I follow the directions on my Sonos iOS app to link them I receive a message that reads first “searching for nearby products, make sure they are powered on…and then “two compatible speakers are required to add a stereo pair. Make sure your products are powered on and connected to wi-fi”.Am I missing something that needs to be done? Any help gratefully accepted

1
G
1 year ago
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RomainAsuisseContributor I
asked in Portable speakers

why did the sonos make loud noise

Yesterday around 21:40, the Sonos Roam bugged started making a very intense loud and weird repetitive sound and was impossible to turn off by the application.Is there anyway to check the system as the device is bran new. thanks.

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Jamie A
1 year ago
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nate307Contributor I
asked in Portable speakers

Airplay grouping with Move Not working and app can’t update

My grouping no longer works when I play music via airplay and group. It seems to work fine if I play right through my songs app, but via AirPlay it maybe works for a few seconds then cuts out and doesn’t come back.

1
Airgetlam
1 year ago
N
Nick KiemelContributor I
asked in Portable speakers

trouble connecting sonos move

Is it possible to connect to a move thru bluetooth without setting up a wifi network? I am a college student on campus and we have a wap2 network with a username and password which is not supported by sonos. I want to just connect to my device through bluetooth but it is not working 

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Ken_Griffiths
1 year ago
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MelbourneChrisContributor I
asked in Portable speakers

Sonos Move Damaged top

Hi Sonos Group. I dropped my sonos move and the top is cracked is there a way of getting it replaced / repaired. ThnaksChirs  

1
Airgetlam
1 year ago
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GlenmarContributor I
asked in Portable speakers

sonos roam not connecting

H all…i have had a sonos roam as part of my system for 2 years now, and suddenly it is no longer connecting to my system. I have gone through all the steps to get it set up, and it keeps ending with the same result, not able to connect at this time. There are no app updates to do and i have rebooted my modem several times. All my other speakers and subs are working just fine. Thoughts? Tips? Thanks so much!

1
Airgetlam
1 year ago
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