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controlav
controlav
Lead Maestro
May 22, 2025
Answered

Cannot register Roam - stuck in quarantine

My Roam has, as it does occasionally, moved locations, so I factory reset it and added it to a different S2 system. Added fine, connected to wifi, all good, but it reports itself as “not registered”. There’s a “Fix It” button, which pretends to do something, but it doesn’t really.

This happens using my iPhone, my wife’s iPhone, her Mac and my PC. The Desktop apps refuse to allow any other speakers to be used. The Mobile apps allow basic access to other speakers, but block access to actual music selection (everything is greyed out).

Digging into the topology XML I can see that the reason the Roam is quarantined is “upnpovertls”, which is curious. (This translates to UPnP Over TLS).

I have reset the apps, ensured I am logged into the correct Sonos account, and still this Roam will not register, it is still quarantined.

 

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controlav
controlavAnswer
Lead Maestro
May 23, 2025

Fixed it: used the Android app! Clicking “Fix It” on that made it do things that the iOS app never did (asked to press buttons, specifically) and it fixed it right then.

I guess this kind of thing can happen when the codebase is different on the different platforms (unlike the old app, where only the UX was different).

Bonus: the Android app was also able to resurrect my old Boost, which the iOS app could not.

 

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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controlav
controlavAuthorAnswer
Lead Maestro
May 23, 2025

Fixed it: used the Android app! Clicking “Fix It” on that made it do things that the iOS app never did (asked to press buttons, specifically) and it fixed it right then.

I guess this kind of thing can happen when the codebase is different on the different platforms (unlike the old app, where only the UX was different).

Bonus: the Android app was also able to resurrect my old Boost, which the iOS app could not.

 

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    Airgetlam
    Airgetlam
    May 23, 2025

    Definitely odd. I’m glad you reported it, hopefully the information will be passed on to someone who can look in to it.

    Bruce
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