Can’t connect new Sonos Roam to app

13 replies
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Hi friends.

I’ve got a new sonos roam and want to set up a new system.

The app can find the Roam initially, it’s flashing green, but it can’t connect.

It tries to connect with the chimes, doesn’t work. Put the PIN in, that didn’t work either.

I’ve reset my phone and also deleted and reinstalled the app a few times, still the same story.

I even tried it with the old S1 app, it says it isn’t compatible.

Also tried connecting with my iPad, same story there!

I would love to get this working! But I don’t know what else to try.

Thanks all :)

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S

Stuart36

Lyricist III

If anyone else has an issue with Roam “unable to connect”, this works:

Deorex wrote:

Wow.. just got it to work and feel like a dummy, but there is a button on the system settings page, very small, titled “Manage” (of course they went with grey to make it even less visible), and within that menu you can actually force an update to the speakers in your system. I guess the Roams didn’t update automatically. I bet a lot of people might have this issue, I design apps and I totally missed that button/

THIS WORKED FOR ME TOO!!!! You’re a wizard👍🏻. Thank you so much – hours on this shit…

K

Kowi

Lyricist II

It may work in case you can register the Roam, otherwise you won’t see it; you might see all the systems already have but ofc Roam won’t be there, due to it was never set up (yet)

P

PTD002

Lyricist I

Same situation. It recognizes there’s a Roam on the network, but it still wouldn’t connect to the app even after I hard wired the roam to the WiFi. It’s a brick. And my systems setting page doesn’t give me the option to “manage” anything, but maybe that’s because I’m trying to set up a new network with the Roam.

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