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srcspl
Contributor I
April 22, 2021

Audio dropouts

Until my new Roam was delivered, I connected my Marley Stir It Up turntable via Bluetooth to my Move, and experienced reliable, excellent quality audio, with no audio problems whatsoever.

Since receiving my new Roam, I have paired the Roam to the turntable, and use the Switch mode to connect to the Sonos network to pay the Bluetooth audio on the other Sonos speakers on my network (Beam, Move, and 2 x Symphonisk Lamp Speakers).

The system works exactly as expected, but at random intervals I experience audio dropouts on one or more of the Sonos speakers.  I have tested the system thoroughly using streaming media sources and do not experience any dropouts whatsoever.

The Roam is within 1m of the turntable, so I’m confident the Bluetooth is not disconnecting, and the Wifi network is excellent in this small apartment.  The problem only occurs when using the Roam to bring the Bluetooth audio source onto the Sonos network.

Has anyone else experienced this problem?

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    rhythm-n-moos
    Lyricist I
    February 8, 2023

    Apologies for the late reply. I recently encountered the same issue and was able to resolve it, so thought I would update here for anyone else with the same predicament.

    We were in the same boat as you. Purchased the Marley Stir It Up Turntable to connect to the Roam via bluetooth and then share with the rest of the Sonos speakers. The audio played flawlessly through the Roam, but would intermittently drop when sharing the audio with the rest of the Sonos speakers (dropped every few seconds, not all speakers at once). 

    We have a Google Mesh wifi network so were not able to adjust channels/bands. We did try static IPs for all Sonos devices but that made no difference. We spent almost 4 hours troubleshooting with Sonos support all to no avail. We relocated the router, plugged the Sonos directly in to ethernet, reduced the number of Wifi devices connected to our network; all with no success.

    2 support representatives tried to tell us that the Roam was not capable of sharing bluetooth audio with the rest of the speakers, to which we pointed out to them that it was already doing so, and then referred them to the support article on the Sonos website with instructions on how to do that very thing. Needless to say, it was not the most joyous 4 hours of my life!

    Anyway, at the end of it all they had ran out of ideas and processed a replacement of the Roam under warranty. And to our surprise, the replacement works flawlessly! No more dropping audio and we can hear our turntable on speakers throughout the house. So for anybody spending hours trying to figure out a solution, or spending mega $$ upgrading your wifi system, chances are its just faulty Sonos hardware. 

    I read a number of support/forum articles about this when trying to troubleshoot this issue and not a single one was able to get to the bottom of it. Hopefully this will save anyone experiencing the same issue a lot of time and frustration. It’s likely not the wifi; it’s the Roam itself.

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