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drpeej
Contributor I
April 20, 2022
Answered

Audible Playback Stopping Continually

I have recreated this closed topic as I have exactly the same issue as was so clearly described by other users.

Audible intermittently stops after playing for a few minutes.   “Alexa resume” restarts it usually a minute or two before it stopped.   

Alexa work fine otherwise and audible on other devices works fine.   Its just the combination of Audible and Alexa on my Roam that has the problem.

Definitely not WiFi issue

Sonos - Please investigate this which is clearly a bug of some sort

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    Corry P
    Corry PAnswer
    Sonos Staff
    April 22, 2022

    Hi @drpeej 

    Welcome to the Sonos Community!

    Please recreate the issue, then submit a support diagnostic. Please then report the number given here, and I’ll take a look for you. 

    Thanks.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    Corry P
    Corry P
    Sonos Staff
    June 17, 2022

    Hi @Waxbare 

    I think you could benefit from connecting one of your speakers permanently to your main Eero node with an ethernet cable. Please keep this unit as far from the main Eero node as the cable will allow (at least 1m).

    Once done, all the speakers will reboot, and when they come back online they should show WM:0 in Settings » System » About my Sonos system. When all rooms are present, and all except the Move show WM:0, please then go to Settings » System » Network » Change SonosNet Channel » 1 (your WiFi is on channel 6, which SonosNet is set to use. Therefore, the best channel for Sonos will be either 1 or 11). If any rooms go missing at this stage, please change back to channel 6 and try again.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Steelstar
    Avid Contributor II
    July 14, 2022

    This problem has been there by a long time now, and I lost patience. I am using Audible only via Bluetooth and not on Sonos since it does not work with Alexa and the Sonos service in the Sonos app is not available in Italy.

    You will find other threads reporting the same identical problem but nothing has changed in months.

    piphil
    Lyricist I
    July 16, 2022

    I have just purchased a Sonos Move for use in my bathroom, primarily to allow me to listen to audio books via Audible using Alexa commands.

    Unfortunately I'm hitting this issue as well. Has there been any communication from Sonos suggesting they're working on a fix? If not I will probably return the speaker as the main reason I paid so much for the device over other waterproof speakers was the Alexa/Audible combination.

    I have submitted a diagnostic, 1743815444.

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