App does not seem to be showing battery usage

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Hi,

I think this might have happened since the latest update but now, when I use one of my battery portable devices off it's charger, the App seems to continuously show it's at 100%.

Noticed it with one of my Roams, that I use a lot for listening to podcasts via Bluetooth from my phone. Will test another Roam just to make sure it's not specific to that device.

Has anyone else noticed this?

So, my other Roam has just now dropped down to show 99% so seems like an issue with the other one. I will try the other one again later to see if it continues to not communicate it's battery status to the App.

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rattyAnswer

You can reset the power management IC if you want.

Power it off as normal by pressing and holding the button on the back. However don’t release when you hear the shutdown tone. Keep pressing until the LED at the bottom turns on red. Release when that LED goes off. The procedure takes 25-30 seconds in all.

The unit should reboot, but if not poke the back button as normal.

The health may show ‘UNKNOWN_batteryHealth’ for a short while after reboot.