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Pswann
Contributor I
December 6, 2024

the latest app

Hi Everyone

 

how you finding the experience with latest iteration of the app.

i’ve had a medium and then a large SONOS system since almost day one.

the latest release of the app has to be the buggiest since the products launch. Not to mention navigation is no longer intuitive.

 

i’m really considering shifting to another platform

 

Is it just me that hates the new app?

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    22 replies

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    MoPac
    MoPac
    Headliner III
    December 7, 2024

    My network is a Xfinity gateway with one Pod ( extender ).  I don’t have issues connecting to Sonos devices.  I would like to understand better why Sonos is so slow compared to WiiM which is almost instantaneous when surfing through the WiiM Home app.  I also have Amazon Echo, BlueSound and Squeezebox.  None of those suffer from the slow response noted when using Sonos.

    Ken_Griffiths
    Ken_Griffiths
    December 7, 2024

    The following products do not support SonosNet by the way…

    • Roam/SL/Roam 2
    • Move/Move 2
    • Era 100
    • Era 300
    • Arc Ultra

    Some further suggestions that may perhaps assist some users…

    One thing to never do with older Sonos products that support SonosNet, is to wire those to a WiFi mesh satellite Hub and leave their WiFi adapter enabled - always avoid doing that as it may affect the backhaul communication and I suggest not disabling the radio adapters on a primary Sonos Home Theatre product unless there is absolutely no alternative and that will mean that any surrounds and Sub will need to be cabled too, preferably to the same switch

     

    Having a difference of opinion while still respecting each other, is one of the things I love about this community, in comparison to another community that's just filled with negativity

    I have alway had my main HT speaker hardwired with the surrounds and Sub paired to its private WIFI. From my understanding, this is not Sonosnet when the new soundbars or Amp is used for the front channels. I would never recommend hardwiring a Sub or surround, if the main speaker was not also hardwired. That's just asking for trouble. I did have a Playbar with Play 1s until I upgraded to the Arc a year ago. Era 100s were added after the release of the new app without issues.

    While I agree that everything can be wirelessly connected and work fine, however, I have seen too many horror stories where someone has a party and cant get their speakers to work when their home is filled with guests.

    I entertain A LOT and have never had my system not work, even with 50 people at my home, with many on my guest WIFI.

    So sure, things may work a little slower having my system setup the way I do, but reliability is more important to me than speed. I have a mix of older and newer speakers and the older Play 1s and Connects, have not suffered from being connected with a cable.

     

    I’m of course fine with this setup, I was just expressing my own preference and indeed fine with any setup that works to the users expectation, but if it’s taking someone "minutes", rather than a few "seconds" to have their Sonos App Home Screen load and their devices to perhaps not show up quickly too, then it’s quite likely not going to be the current iteration of the Sonos App and my suggestions are to maybe look at their local network situation. Some may not want to, or be able to, implement all the suggestions made, whether they use a ‘Wired’, ‘SonosNet’ or ‘Wireless’ approach, but I’d at least explore those suggested things, rather than perhaps hoping the Sonos App updates might be able to fix the issues seen.

    If these things were being caused by the Sonos App or hardware, then we would all be waiting minutes for the App to load & discover each of our Sonos products and that’s clearly not the case (as my earlier screen-capture recording shows) and according to Sonos "responsiveness" issues are also not the case for the majority of their users either. See link…
    https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

    Last time I referred to the above link however, some users posted back that they simply did not believe what Sonos was saying about the 5 categories listed below either being equal, or better, than the previous S2 App, but their the ones that do hold the data and the performance of my Sonos setup indicates that’s undoubtedly the true position…

    • “Add Product”/Setup Success rate
    • “System not found” and “Products not found” errors
    • Configuring stereo pairs and home theater
    • App responsiveness
    • Crash-free sessions

     

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