the latest app

The app works fine for me. There are some minor inconveniences, but i have not had a connection issue, grouping issue, or volume issue lately. I had an issues with the volume for about an hour or so, but it was sorted out with an app reset.

Change is hard for some people. I am going through some software changes at my job and you wont believe the resistance. I happen to like the app’s layout.

Granted there is a learning curve, but if its not that hard for this 61 year old music and film lover to learn, it should be easy for you young folk out there who are always complaining.

No. In my experience the app is still bug-ridden! Most mornings have to regroup and power off and on the speakers, restart router and restart IOS app on phone after which (if I’m lucky) I get a stable system for the rest of the day. Today the SonoPhone app proved more reliable than the official app after the latter refused to recognise my system after the daily work around.  It’s a lottery and not acceptable after all these months of ‘fixing’ it. 

Historically I was involved in App design. The best test of a good app is that non techies like using it and find it easy to navigate. Up until the latest iteration my wife who is a non techies was an avid user. She has given up, finds it hard to do all the things she used to do without any explanation or training. In my mind worse still is my 25 year old tech savvy daughter describes this iteration as a pain and rubbish.

i’m in my 60’s but still sit on tech company boards I would be embarrassed if one of the companies I’m directly involved with had launched something this poor.

See the following critiques of the old app you are calling “easy to navigate”:

Amd ironically, I’ll cap it off with these gems:

Think you have misread what ​@Pswann said ​@jgatie? Did his post not end up as a critique? 

Pleased all is fine for you though ​@Pools-3015 - for the moment that is! 

The latest update is horribly buggy.  I’ve had non stop connection issues, can’t find my main system, the app is slow and takes literally minutes to load my recently played and various playlists. Just shows waves of grey.  When I try to play a playlist, again it spins for minutes and I give up trying to play anything. If I’m successful, the delay in response time is awful. I try adjusting volume or pause okay, and it takes minutes. I’ve restarted my internet connection, powered off/on speakers and my phone. Still issues. 

Incredibly frustrating and disappointing when Sonos keeps ‘updating’ yet the user experience suffers. I have received a Sonos ‘user survey’ for the speakers and app in a long time… probably cause they know they’ll get poor responses. 

Amos’s,

Describe your network for us, give model numbers. What is wired to the network? Wireless? Which SONOS components are you using? Refrain from Factory Reset of any SONOS components without further consult.

I have a high end professionally maintained UNFI WIFI network with one SONOS directly connected by ETHERNET.

And yes I have submitted system dumps to SONOS support.

but doesn’t this rather miss the point. SONOS is meant to be a RETAIL MARKET PLUG AND PLAY SYSTEM. You shouldn’t need to have attended MIT or similar and have a masters in computer science to use. Unless of course SONOS wants to only serve nerds (among which I count myself.

Couldn’t agree more, I read some of the replies on here on how to ‘fix’ my system, a system that previously worked fine, and they just sound like an intro to a Masters in IT and computer networking! A well designed retail product should not require me to delve into the inner workings of routers, and a host of acronyms that I have not interest in whatsoever. I just want a music system that plays music reliably, and sadly my Sonos system simply does not do that anymore. I often have 3-4 minute delays in choosing music and changes to volume. Every day I have to fully close the app and then cross fingers that it will then work when I open it. Long since given up trying to connect various rooms - too frustrating. Most days I have to switch trying to control the system between iPhone and iPad as one will work and the other will not despite nothing changing in our house. Goodness, I wish I hadn’t invested so heavily in this system - I love the sound, but the control is just rubbish. The most Sonos-related ‘pleasure’ I’ve had recently is chucking all the recent Sonos email offers in the bin - there is not a glimmer of a chance I will buy anymore of their kit or advise others to do so.