Skip to main content
Contributor II
July 28, 2024

sonos app and system

After years of enjoying the Sonos system, I've decided to say it farewell. With the new app, the system has truly become worthless. Goodbye, Sonos.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

18 replies

HB66Author
Contributor II
August 18, 2024

There may be two reasons to downgrade your Sonos system to the older Sonos S1 system. The first is that you are experiencing problems with the updated app or certain functions no longer work and you no longer want to wait for Sonos to fix this. Another reason is that you have older speakers that still function well and that you do not plan to buy new Sonos products in the near future. The downgrade is done as follows: Open the new Sonos app. Tap the cog at the top right and choose Go to Help Center. Tap Downgrade product to S1. Make sure the device is connected to AC power and has been reset to factory settings.

HB66Author
Contributor II
August 18, 2024

You can downgrade these Sonos products to Sonos S1 The following products can be downgraded from the Sonos app to the S1 Controller app: amp Beam (Gen 1) Boost Connect (Gen 2) Connect:Amp (Gen 2) Move One (Gen 1 + Gen 2) Play:1 Play:3 Play:5 (Gen 2) Playbar Playbase Port Sub (Gen 1 + Gen 2) SYMFONISK Bookshelf (Gen 1) SYMFONISK Table Lamp (Gen 1)

HB66Author
Contributor II
August 18, 2024

I downgraded my : Move , playbar, sub and 2 One’s

 

https://support.sonos.com/en-nz/article/downgrade-a-sonos-product-to-s1

 

slworona
Enthusiast II
August 18, 2024

The problem is S2.  Today i downgraded to S1 and removed the New app. 
 

everthing works great , no more problem with S1 and the app s1.

even the sound is beter 

You’re leaving out the part where you competely replaced your network, aren’t you? Because, y’know, the whole S2 problem was your network, right? Or so I’ve heard.

HB66Author
Contributor II
August 18, 2024

My netwerk is the same as before. I didnt do anything with the network. 
 

The problem is in S2

Senior Virtuoso
August 18, 2024

My netwerk is the same as before. I didnt do anything with the network. 
 

The problem is in S2

@slworona was being sarcastic, I think 😜

slworona
Enthusiast II
August 18, 2024

My netwerk is the same as before. I didnt do anything with the network. 
 

The problem is in S2

@slworona was being sarcastic, I think 😜

👍🏻

Lyricist III
August 23, 2024

I’m nearing this decision myself. I’ve been without a functioning surround system for months since the release of the new app. Despite working with support, the app still can’t connect my surround speakers and Sub to my Arc. As a result, I’m now in the market for a new surround sound system—ideally one that’s more traditional and less dependent on software.