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Contributor I
August 19, 2017

Privacy statement concern

  • August 19, 2017
  • 82 replies
  • 4559 views
Am I the only one that finds the new privacy statement disturbing? I cannot recall ever being told when I bought my seven products over a period of time that Sonos had the right to threaten disabling my property if I didn't pass over personal information. Does anyone in the UK know if, by law, they can blackmail consumers in this way, post-purchase?
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    82 replies

    Prodigy I
    August 22, 2017

    The concern is the alleged coming inabillaty to opt out and eventual loss of function.

    No, that's what you're talking about, but that isn't what would be concerning you. What about the information you'd be sharing is concerning? I'm not baiting you. I'm trying to understand what of that information is upsetting because it looks benign to me.

    If it's so clear then why are people arguing about it.
    I guarantee Sonos will sell this information.

    Some people aren't technical, and it's easy for them to misunderstand things when technical concepts are in play. Prime example, the original poster appeared worried about providing his zip code, not realizing that his IP (unless thru a proxy) is basically giving that away and more every time he connects.

    To the second point, you guarantee nothing. You're posting baseless conjecture because there's no actual evidence of what you said. And this is the other reason people get confused. Misinformation.

    Voice activation will be working with Amazon Alexa. So your existing Sonos Speaker will not listen to you, it will only be controlled by Amazon Alexa.

    To summarize what Smilja posted - Sonos will have to exchange technical details about the operation of your Sonos gear with the partner (ie Alexa/Amazon). You don't have to let Sonos exchange this information, and all you have to do to prevent it is to not use it, or disable it if you have used it before. Just that easy.
    Insertusernamehere
    August 22, 2017
    [quote=Skelton]
    No, that's what you're talking about, but that isn't what would be concerning you.


    When you presume to assume what would be concerning to me it is difficult to have a constructive conversation.:?

    What also concerns me is that I must agree to the privacy policy as written today, but when we are forced to agree we also agree to all future versions:

    "Sonos may modify or update this Statement when necessary to reflect customer feedback and changes in our Products and Service; so, please review it periodically. When we update this Statement, we will revise the “Last Updated” date at the top of the Statement. If there are material changes to the Statement or in how Sonos uses your personal data, we will notify you either by posting a notice of such changes before they take effect or by sending you a notification. We encourage you to periodically review this Statement to learn more about how Sonos is using and protecting your information. Your continued use of the Service or Products after any modification to this Statement will constitute your acceptance of such modification and updates."

    They will not require explicit consent for changes going forward.
    Local Superstar
    August 22, 2017
    Where is this new policy statement. I've received nothing ... is it US only?
    It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -
    Insertusernamehere
    August 22, 2017
    You will need to agree to this going forward, not US only.
    http://www.sonos.com/en-us/legal/privacy
    passopp
    August 22, 2017


    What also concerns me is that I must agree to the privacy policy as written today, but when we are forced to agree we also agree to all future versions:


    Then don't agree. Simple as that. There are customers out there still using rather ancient Sonos software versions due to certain music service incompatibilities with newer versions (Audible springs to mind, just as an example). You won't cripple your currently used controllers if you keep running older software versions.

    Save a backup copy of the installation files for said software controller versions and disable automatic updates on your system to prevent accidental updates. Oh, and tell the wife to not click on 'Update'. 😉
    Enthusiast II
    August 22, 2017
    I'm a bit confused here as well. Sonos was always collecting data from it's users and you've not been able to opt-out before besides not accepting the T&As and that won't let you use Sonos. I guess the other way would have been to delete your Sonos account and that will have the same effect, you're unable to use Sonos. So there is no change at all.
    Prodigy I
    August 22, 2017
    When you presume to assume what would be concerning to me it is difficult to have a constructive conversation.:?

    I'm trying to be respectful, but I can't tell if you're being deliberately obtuse or not.

    It's not rational to suggest that your concern would actually be with the lack of an opt out. Obviously, you have to be concerned about some information you can no longer opt out of sharing. I simply don't know how else to say that.

    They will not require explicit consent for changes going forward.

    I can appreciate your concern here. However, I would inform you that essentially every single agreement you've ever seen has that same verbiage though.

    Examples:
    https://www.chase.com/digital/resources/privacy-security/privacy/online-privacy-policy - Scroll to the end.
    https://www.bose.com/en_us/support/policies.html - Look for Changed Terms.

    It's worth noting that isn't even a new line in the Sonos privacy policy. Here's the exact wording from Nov 2014:
    Notice of changes to this policy
    Sonos will update this privacy policy statement from time to time. When we do, we will revise the "last updated" date at the bottom of this page. For changes to the privacy statement that we deem to be material, we will notify you by placing a prominent notice on home page of the Sonos.com site.


    So, if you weren't concerned about that in the past, then it wouldn't seem to warrant this high level of anxiety.
    August 23, 2017
    I have just updated to 7.4 and clicked to accept the new policy with as little thought as I do to all the endless Terms and Condition to which too I do the "I agree", for all the apps/software that I buy/license. I can't be bothered to read or lose sleep over these things - I have realised that if I truly did, I would have to go offline from every grid and Wifi network and live in splendid isolation, with or without the tinfoil hat, as some may want to. As for the rest of us, the privacy concern horse has bolted a long time ago.

    I just don't want voice to allow real time eavesdropping on what is being spoken in the home, and I am sure there are ways to ensure that.
    Enthusiast II
    August 23, 2017
    So, when I went to get the update it referred me to this page: http://www.sonos.com/en-us/software/release/7-4 where I could read the full release notes. The release notes are there; but the new privacy policy is not. Where is the policy so I can read it before accepting it?
    Airgetlam
    August 23, 2017
    Interestingly, there's a banner on their main web page.....except hidden underneath the banner for a free delivery offer.

    If you click on the banner for the free delivery, you're taken to a webpage that has the privacy banner on it. And, if you click on that, it takes you to http://www.sonos.com/en-us/legal/privacy

    Just to mention, this link to the privacy legal notice is as the bottom of every web page on sonos.com (scroll down on this page!)
    Bruce