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Ron Tate
Contributor I
June 11, 2017

New to Sonos

Okay, so I am a newbie. I bought this system - 2 Play 1's and a subwoofer for my main living room. My intention is/was to listen to new music and my own iTunes library in good fidelity. The immediate result is this - I can't play my iTunes library because of the error 1002 aggravation that seems to be bothering a lot of you out there and I can't get the Amazon streaming to finish playing one darn song. Yes, yes, I have read all the threads on correcting this. But I am not that sauve or knowledgeable enough to fix it myself. So here's what I'm going to do. I am having the guys come over from where I bought and I will pay them to get this working right. And if they can't, I will return this and find a system that will do what I want it to do. I'm retired and have enough money to get what I want.
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    Ron TateAuthor
    Contributor I
    June 12, 2017
    I have a diagnostic number! 7483584
      Kumar
      June 12, 2017
      Lol. That was quick! Sonos will respond to this here, but if you want to keep things on record as part of history for future reference, also send an email to Sonos Support with a one sentence problem description and mentioning this number. The latter bit is essential.
      Ron TateAuthor
      Contributor I
      June 12, 2017
      I did everything above very carefully. Still error 1002
      Kumar
      June 12, 2017
      Over to Sonos; let's see what they say to the diagnostic quoted.
      Ron TateAuthor
      Contributor I
      June 12, 2017
      Never mind, your suggestion worked! Thank you, Kumar!
        Kumar
        June 13, 2017
        Good; that suggests you have IP address conflicts. Reserving IP addresses on your router for all Sonos units including devices that host Sonos controllers is the permanent fix for this; in the absence of this, the router can sometimes give out the same address to more than one unit on your home WiFi network that causes things to hang and give up.

        I know how to do this on my Apple Time Capsule router, but if you are not able to do this yourself on your router, this is a good candidate for paid external help if you can find it because this is a very defined task with clear objectives.
        Ron TateAuthor
        Contributor I
        June 13, 2017
        Okay, Kumar, it is not working again. So I will get a referral here in beautiful Rehoboth Beach, DE, and pay someone to figure out this issue. Thank you again!
        Stuart_W
        Stuart_W
        World-Class Superstar
        June 13, 2017
        Okay, Kumar, it is not working again. So I will get a referral here in beautiful Rehoboth Beach, DE, and pay someone to figure out this issue. Thank you again!

        Save yourself some cash. Give Sonos a call and get them to remote not your system.
        Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
        Kumar
        June 13, 2017
        There is a quoted diagnostic that Sonos ought to be responding to if they are on the job as they claim to always be.
        Stuart_W
        Stuart_W
        World-Class Superstar
        June 13, 2017
        There is a quoted diagnostic that Sonos ought to be responding to if they are on the job as they claim to always be.

        Yes but the OP appears unwilling to engage, at least in any meaningful way. It would be much better in the long run to engage with Sonos now rather than get some stranger to meddle and learn nothing.
        Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
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