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neilmcg
neilmcg
Enthusiast II
May 15, 2024

New Sonos App - Community AMA Recap

@Mike R H

I see the recap - understand you’ll be under time pressure. Appreciate you have put up a post. 
 

Given that there wasn’t really much in the way of substantive answers. 

Will you be putting together a list of all the actual questions? i.e. the majority, unanswered. Whereby Tucker, as product manager can work his way through them and give actual definitive answers.

I think it reasonable. Simply saying feedback has been passed to the teams isn’t going to cut it at this point. 

 

 

 


 

 

 

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    14 replies

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    Wolverine93
    Contributor I
    May 25, 2024

    Will the 3 ppl who presented at this event be fired?  They should be. 

    NuRo
    Lyricist I
    July 4, 2024

    When will the new app be fixed??

    So frustrating!!

    I love your products, but the new app is making me crazy!  The old one worked great!!!!

    One example: I start music with Alexa. Music is playing. I open the app and it doesn't show any music playing, so you can't adjust the volume. 

    Ken_Griffiths
    Ken_Griffiths
    July 4, 2024

    When will the new app be fixed??

    So frustrating!!

    I love your products, but the new app is making me crazy!  The old one worked great!!!!

    One example: I start music with Alexa. Music is playing. I open the app and it doesn't show any music playing, so you can't adjust the volume. 

    It initially sounds like your App/Controller device is having a multicast discovery issue - there can be a good many reasons for that.

    In my own case, if I start music with Alexa and open the App, the playing music shows on the room almost straightaway.

    It shows on the ‘now playing’ screen when I start music within the App too. See attached (starting music playback whilst in the App)….

    Bumper
    Bumper
    July 4, 2024

    When will the new app be fixed??

    So frustrating!!

    I love your products, but the new app is making me crazy!  The old one worked great!!!!

    One example: I start music with Alexa. Music is playing. I open the app and it doesn't show any music playing, so you can't adjust the volume. 

    Try another app, like the Sonos desktop and see if it works there.
     

    Many people having these issues and for some the simple fix is using an alternative to the buggy POS new app. 

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