Skip to main content
jamesbraund
Contributor I
January 12, 2017
Question

New Connect owner getting confused

  • January 12, 2017
  • 16 replies
  • 580 views
I have just bought a Sonos Connect (not the Connect Amp) with the intention of outputting it to a Sony Soundbar I wasn't using. I assumed that the sound bar would be classified as 'powered' speakers but I'm not getting any sound output at all. Everything else is fine, I can get playback of a turntable I've connected to the line in out of my other Play 1's and I've checked the soundbar is functioning by connecting a different source. What am I missing?
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    16 replies

    jgatie
    jgatie
    January 12, 2017
    If the soundbar is truly powered (there are passive soundbars out there), then you may be in a volume duel. Set the Connect's output to "Fixed" via the Settings->Room Settings->(Connect name) menu. This will ensure the soundbar gets full output and the soundbar volume can be utilized for control. If this does not work, list the soundbar model number and we can advise further.
    jamesbraundAuthor
    Contributor I
    January 12, 2017
    Thanks for your input, It is a Sony HT-CT180 Soundbar
    jgatie
    jgatie
    January 12, 2017
    How is the Connect connected to the soundbar? That soundbar only has a an optical and a 3.5mm minijack input. You need to connect via the optical or the 3.5mm, Sonos does not connect via Bluetooth.
    jamesbraundAuthor
    Contributor I
    January 12, 2017
    I tried both, optical cable (which I tested from tv to make sure ok) and the 3.5mm to the analogue line out on the Connect with the new cable that came with the Connect
    jgatie
    jgatie
    January 12, 2017
    Have you set the Connect's output to "Fixed"?
    jamesbraundAuthor
    Contributor I
    January 12, 2017
    Yes
    jgatie
    jgatie
    January 12, 2017
    Then I'm not sure what is up. I would contact Sonos directly.
    jamesbraundAuthor
    Contributor I
    January 12, 2017
    Thanks for your help, turned it all off and back on again and checked all connections.....and it worked!
    However although I have sound from all speakers there is a delay between what is coming out of the pair of play 1's and direct from the soundbar. Do you know of any setting that can fix this? Couldn't spot anything on the app controller.
    John B
    January 12, 2017
    Which is behind? Is this for music or are you somehow directing the TV sound through the Connect?

    At a guess you are playing a music source, have grouped the Connect and Play:1s and the Soundbar lags? If so then it will be down to audio processing in the Soundbar. The Connect and P:1s will sync perfectly. Does the Soundbar have a "direct" mode or some other way of turning off audio processing?
    John B
    January 12, 2017
    I also find myself wondering how much extra you would have to find if you returned the Connect, sold the Soundbar and bought a Playbar? What you are doing feels like a rather unsatiisfactory compromise because the soundbar happened to be there.
    Show more replies
    Terms & ConditionsAccessibility statement