Contributor I

CR100 Voucher

Forum|Forum|8 years ago
June 19, 2018
14 replies
1087 views

Never Received CR100 Voucher/s. I submitted my CR100 serial/s and do you think I received the voucher/s.........NOPE!! Extremely disappointed. This is very poor, considering that I have my own AV Installation company and over the past 12 months we have spent just under $82k on Sonos products for our clients. Not to mention those clients who purchase the product themselves and we only provide the installation service for them. Thanks Sonos....!!!

cr100 voucher

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Edward R

Retired Sonos Staff

Hi, Shaunmoloney. Welcome to the community. For this issue, please contact our customer support team. They are equipped to follow this up for you. Thanks.

Try searching our articles for help with your question: https://www.sonos.com/en/support

F

funhousedk

Lyricist I

Same here, never recieved any codes. and have tried to request it manu times. but did never recived anything from sonos.

G

GDiggs

Lyricist I

ME Too... Never received a Voucher or anything....

Edward R

Retired Sonos Staff

Unfortunately, the offer has now expired. You were required to apply for the voucher, this was not sent out automatically.

Try searching our articles for help with your question: https://www.sonos.com/en/support

Stanley_4

Grand Maestro

I think I'll go verify my e-mail contact info is up to date across the Sonos community, don't want to miss anything like the CR voucher in the future. I just need to check the forums here and my Sonos account on Sonos.com, right?

Ryan S

Retired Sonos Staff

The forums use the same credentials that you log in with at Sonos.com. The most important thing to check is that your account there is linked with your system and that you haven't opted out to receive emails, as some messages only go out to people with specific configurations or devices.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

G

GDiggs

Lyricist I

Please have the CEO Office at SONOS contact me Immediately.. This is Ridiculous response!!! The item was Registered in my profile which had my EMail... SONOS CAN DO BETTER!!!!!

Ryan S

Retired Sonos Staff

Hi GDiggs, my response above was specifically for Stanley, so he can make sure to get the right emails when they're going out.

I see that you've already got an email in with the team, I'll make sure it gets to someone who can help answer your questions.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

L

lseuf

Contributor I

Just moved in our house we were building, unpacked my Sonos system, let it update and found out my CR100 isn't supported anymore! I have never received any email telling me not to upgrade or to apply for a voucher. I have reached out to Sonos customer support and hope they'll make up for it because right now I am really mad!

U

upstatemike

Many people have suggested that Sonos should push warnings about anything an upgrade will disable to the Controller that is initiating the upgrade and not let it continue unless somebody acknowledges that they understand the consequences of proceeding. This would have helped alert you in this situation and would have helped many others who were caught off-guard by the CR100 being disabled, Desktop app losing setup functions, etc.

So far Sonos has elected not to implement these sorts of warnings and fail-safes.

Local music library with carefully constructed playlists - no shuffling!, Integration with Homeseer Automation, No touch screen devices, No streaming services, No Apple products ever

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