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Contributor I
Jan 17, 2019 12:12 PM UTC

Cannot access Virgin Radio UK using Tune-in

I'm having trouble connecting to Virgin Radio UK through Tune-in. I live in France. Does anybody know if this is possible? I can connect to just about every other radio station in the UK just not Virgin!
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    6 replies

    stuartw78
    Lyricist I
    Jan 17, 2019 12:24 PM UTC
    Yes, same here. See other thread:

    https://en.community.sonos.com/music-services-and-sources-228994/virgin-radio-uk-no-longer-available-on-tunein-6819398
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    ROSREMAuthor
    Contributor I
    Jan 17, 2019 12:50 PM UTC
    My sonos is fully updated I think it's just a malfunction or rupture of contract between Virgin UK and Tune-In....
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    stuartw78
    Lyricist I
    Jan 17, 2019 12:53 PM UTC
    My investigations so far point to this being a DNS issue.

    Virgin Radio UK can be played directly on the TuneIn app whilst outside of my VirginMedia supplied internet connection.

    @Sonos_Staff - case number 00548080
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    ROSREMAuthor
    Contributor I
    Jan 17, 2019 2:33 PM UTC
    I have found a solution. I went through radiofeeds and used their URL and added it to My radio stations in the Adding a radio station menu. The URL is http://www.radiofeeds.co.uk/wgvirginradio.m3u
    For now it works!
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    stuartw78
    Lyricist I
    Jan 17, 2019 2:35 PM UTC
    I have found a solution. I went through radiofeeds and used their URL and added it to My radio stations in the Adding a radio station menu. The URL is http://www.radiofeeds.co.uk/wgvirginradio.m3u
    For now it works!


    Please log a case with Sonos support to give this more traction.
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    Lyricist I
    Feb 15, 2019 7:18 AM UTC
    Had same issue. overcame this immediately. Added radio.net as a new service to Sonos. Virgin works perfectly.
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