Contributor I

Anyone else experiencing delivery issues?

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ordered a playbase from sonos last week. got an email on the 7th to say it had shipped. No sign of it by the 11th, checked with the courier (DHL) who said they hadn't received it from the supplier yet.

contacted sonos, who said it must be a problem at the courier end, they well check and get back to me.

heard nothing back by today (12th), so rung them again. This time they tell me they are struggling with demand, mine has not been shipped, and they have no idea when it will be shipped.

I asked them why they had emailed me 5 days ago saying it had been shipped, they say that just means it has completed a certain stage at the warehouse, not that it has actually been shipped!

I asked to cancel my order, and was told this is not possible as it has "technically" shipped.

Not a happy bunny to put it mildly.

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I

ijcs59

Lyricist I

Exactly the same for me. I want to progress and/or complain about a delivery of my Playbase. I purchesed 10 days ago based on 2 working days delivery. There is little or no progress on the tracking report. I have had no response to TWO e-mails. I have been on hold on the phone for 40 minutes. How can I find information if nobody will answer?

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markjgodley

Lyricist I

YES
my last post was removed.
I too have had big issues with my new play bar delivery.
Its two weeks now and the Sonos customer service response has been very poor.
I have it in email on the 14/09 that my order has not been shipped.
on calling this morning a refund of my money was refused and yet no shipping date can be confirmed.
The only explanation was that they had a larger take up on their offer which has caused issues.
Very poor service from what i thought were a good reputable firm and brand.

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Ryan S

Retired Sonos Staff

Hi everyone, our apologies for any delays.

Our promotion has been way better received than we ever hoped for and the team is pretty swamped with all the questions and requests, mostly the shipping issues are out of our European based location. We’re working through them all, but it’ll take some time. On top of the delay from processing the volume of requests, there was also a shipping glitch that wound up resulting in several orders needing to be reshipped.

We're taking steps to make sure this sort of issue doesn't come up again, and again our apologies for the delays. If you've asked any questions of the team, they'll be getting to you as soon as they can, and will be filling any pending requests still as well. Please feel free to give us a call on our sales line if you still have any trouble or questions.

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K

khiggins010

Lyricist II

I’m out $384 for non receipt of my connect. I paid extra for fed ex service for a @delivered” email. We were home. Nothing delivered

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khiggins010

Lyricist II

Got delivered email Tuesday. No box. Can’t get through. So pissed

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Airgetlam

Your issue may be with the delivery service, rather than Sonos, unless they've started driving around and delivering speakers on the side. Who was supposed to deliver it?

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Bruce

K

khiggins010

Lyricist II

I got through yesterday called to express concern over non receipt by calling the sales number. Not a long wait on the phone They resolved to my satisfaction. I’m pretty pleased. I love the products. This is the right item of bought from them.

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