Collaborator I

30% Upgrade Emails - Feedback for Sonos

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@Tom Conrad

This is feedback, not good or bad, right or wrong; just my opinion.

First I’ll date myself, was excited to think about replacing some of my oldest speakers, Play 1’s or One SLs

Spent about 20-30 minutes trying to get the discount the work.

Never thought based on the EMAIL received that the T&C’s would limit the devices when my only upgrade path was to go to ERA 100’s. T&Cs should be for things like timing. If you are going to limit eligible speakers then mention that.

Sonos wasted my time I can’t even get the 15% right now.

Be transparent in your sales please.

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Anonymous

FYI…Regardless of what the email offered by way of a discount it would not apply to products already discounted on the Sonos website as shown in the post above. Sonos does not allow “stacking” of discounts. That has been a standing rule for years. It’s also stated in the T&C’s.

Just to be clear, the prices shown on my post are with the upgrade voucher(s) applied... without which they resort to full, not discounted, prices.

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Anonymous

Just looked again and the discount is not automatically applied for some items (100's, Ace) and the voucher count is not available to be incremented.

However, add a product where it is automatically applied (Sub4) and the voucher count appears and can then be incremented manually and so be applied to the 100's, Ace ect. already in the basket.

Remove the unwanted item (Sub4) andall discounts remain with the voucher count decreasing by 1 appropriately.

(still not for the SL though...)

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StinsonddogAuthor

Collaborator I

Just looked again and the discount is not automatically applied for some items (100's, Ace) and the voucher count is not available to be incremented.

However, add a product where it is automatically applied (Sub4) and the voucher count appears and can then be incremented manually and so be applied to the 100's, Ace ect. already in the basket.

Remove the unwanted item (Sub4) andall discounts remain with the voucher count decreasing by 1 appropriately.

(still not for the SL though...)

Made me laugh. Except the last line. Thanks.

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StinsonddogAuthor

Collaborator I

Sales might not be able to change the rules but at least they can feedback your compmaint to the proper marketing folks.

Sonos staff don't regularly monitor the forums and when the moderators do see something here their ability to direct things to other departments is limited.

Sonos refused to help on this. I offered 25% even. No. They said they could do the standard 15. I’ll wait until B&H Photo has a sale, maybe BF, where I can avoid the tax with their CC, and that would make it about 23%.

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Anonymous

Sonos refused to help on this. I offered 25% even. No. They said they could do the standard 15. I’ll wait until B&H Photo has a sale, maybe BF, where I can avoid the tax with their CC, and that would make it about 23%.

Shame my little 'workaround' didn't work for you ☹️

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StinsonddogAuthor

Collaborator I

Sonos refused to help on this. I offered 25% even. No. They said they could do the standard 15. I’ll wait until B&H Photo has a sale, maybe BF, where I can avoid the tax with their CC, and that would make it about 23%.

Shame my little 'workaround' didn't work for you ☹️

yes and what’s interesting is they will lose more money on this as it now goes through a third party. Short sited.

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