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zagged
Contributor II
Sep 17, 2019 7:23 PM UTC
Answered

Unable to connect spotify - activation link failing.

I am trying to link my premium spotify account to sonos, when I click "authorize", I'm being brought to a page where I'm supposed to enter an authorization link code. The page opens with an error "The link code you entered is not valid. Please check the link code and re-enter it below."

There is no link code provided either through the app, the page I'm being linked to, or by email. I've tried using the sonos iOS app as well as the desktop version.

Clearly I'm missing something here. Any suggestions?
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AjTrek1
AjTrek1Answer
Sep 19, 2019 8:52 PM UTC
Hi zagged

Try this...
Log out of Spotify on all your devices. On your iOS device go to Settings > Safari > Clear History and Website Data. After that's done on the same screen Click Advanced > Website Data you should see 0 bytes.

Go back and try setting up your Spotify account.
Together Everyone Achieves More = T.E.A.M.
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4 replies

zaggedAuthor
Contributor II
Sep 19, 2019 7:57 PM UTC
I am trying to link my premium spotify account to sonos, when I click "authorize", I'm being brought to a page where I'm supposed to enter an authorization link code. The page opens with an error "The link code you entered is not valid. Please check the link code and re-enter it below."

There is no link code provided either through the app, the page I'm being linked to, or by email. I've tried using the sonos iOS app as well as the desktop version.

Clearly I'm missing something here. Any suggestions?

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AjTrek1
AjTrek1Answer
Sep 19, 2019 8:52 PM UTC
Hi zagged

Try this...
Log out of Spotify on all your devices. On your iOS device go to Settings > Safari > Clear History and Website Data. After that's done on the same screen Click Advanced > Website Data you should see 0 bytes.

Go back and try setting up your Spotify account.
Translate
Together Everyone Achieves More = T.E.A.M.
    zaggedAuthor
    Contributor II
    Sep 19, 2019 11:35 PM UTC
    Hi zagged

    Try this...
    Log out of Spotify on all your devices. On your iOS device go to Settings > Safari > Clear History and Website Data. After that's done on the same screen Click Advanced > Website Data you should see 0 bytes.

    Go back and try setting up your Spotify account.

    This worked - thanks so much 🙂
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    AjTrek1
    AjTrek1
    Sep 20, 2019 2:36 AM UTC
    Great. Glad it worked!
    Translate
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