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Unable to Add Apple Music

  • 24 October 2021
  • 2 replies
  • 149 views

I had to reset and rebuild my Sonos system today. When I try to add my existing Apple Music account to Sonos via the app on Android, after clicking “I’m Already a Member”, I get a white screen. Nothing else appears. The same thing happens if I select “Start Trial.”

Any ideas?

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Best answer by Ken_Griffiths 24 October 2021, 01:51

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2 replies

Apparently this is currently a ‘known’ issue (reported here previously) that Sonos/Apple are already investigating - the workaround suggested is to try to use an iOS device for the Apple Music Service setup until a fix is released.

See this thread too: 

https://en.community.sonos.com/music-services-and-sources-228994/can-t-add-apple-music-on-android-sonos-app-6861876

Thanks so much, Ken. I searched before posting and did not see it. I'll hang tight.